I had a similar problem, it was with the USB power. Connected to an active (powered) USB hub and everything works. Also on a USB 3.0 C-type plug, using an appropriate cable instead of the blue one. i checked the Laptops we use and only one have the Type C entrance, so could you share with me the mo...

still waiting, Please could you help us?

ok maybe i can , this is one PC of 6, hope you can help us.

i can't attached the image, so:

PC oscilloscope software version: 7.0.80.9125

Model: Demo
Serial number: Demo
Driver Version:7.0.80.9125

i don't see any image attached so:

Winver
Version 1909 (OS Build 18363.1977)

The version 7 of the soft don't display any Help button in the demo version.

i just can install the 7 most update version and nothing, seems that can read but then disappear, attached in this post are the request screenshot you ask.

regards

i use the blue usb blue cable that come with the picoscope kit, in some laptops don't show up the equipment and in the others the equipment show up but with a note that the equipment don't recognize it.

we install the 6 version and don't recognize the picoscope and the 7 version don't let us install.

yep, i download the Soft from that page and nothing, we use company laptops and we use Windows 10 and always need to be update. Please Help MEEEE

good day I recently buy a picoscope 4225 and since I bought I can't use because any PC recognize the equipment, we use a pc windows 10 update with the latest version because we work for an industry and the rules are that the PCs always need to be update, I tried the 6 version and 7 version of the so...