oscilloscope 4225 series don't recognize by any software

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Joelo
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oscilloscope 4225 series don't recognize by any software

Post by Joelo »

good day

I recently buy a picoscope 4225 and since I bought I can't use because any PC recognize the equipment, we use a pc windows 10 update with the latest version because we work for an industry and the rules are that the PCs always need to be update, I tried the 6 version and 7 version of the software and nothing, help please, this equipment are result like very expensive paperweight for the company. :cry:

Gerry
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Re: oscilloscope 4225 series don't recognize by any software

Post by Gerry »

Hi Joelo,

Did you download PicoScope 6/7 Automotive from here: https://www.picoauto.com/downloads?

Regards,

Gerry
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Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

yep, i download the Soft from that page and nothing, we use company laptops and we use Windows 10 and always need to be update. Please Help MEEEE

Martyn
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Re: oscilloscope 4225 series don't recognize by any software

Post by Martyn »

Does the device show up in Device Manager?
Are you using the correct Pico Technology Blue USB3 Cable?
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Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

we install the 6 version and don't recognize the picoscope and the 7 version don't let us install.

Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i use the blue usb blue cable that come with the picoscope kit, in some laptops don't show up the equipment and in the others the equipment show up but with a note that the equipment don't recognize it.

Martyn
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Re: oscilloscope 4225 series don't recognize by any software

Post by Martyn »

Can you open the PicoScope 6 software, so that it runs demo mode, and then send me the text from
Help->About

Also can you send me the result from running
Winver
from the command prompt on your PC
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Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i just can install the 7 most update version and nothing, seems that can read but then disappear, attached in this post are the request screenshot you ask.

regards

Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i don't see any image attached so:

Winver
Version 1909 (OS Build 18363.1977)

The version 7 of the soft don't display any Help button in the demo version.

Martyn
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Re: oscilloscope 4225 series don't recognize by any software

Post by Martyn »

For PS7 the info on version can be found from the left panel More->AboutPicoScope
Attachments
PS7 Info.png
(159.09 KiB) Not downloaded yet
Martyn
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Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i can't attached the image, so:

PC oscilloscope software version: 7.0.80.9125

Model: Demo
Serial number: Demo
Driver Version:7.0.80.9125
Attachments
Capture41.PNG

Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

ok maybe i can :D , this is one PC of 6, hope you can help us.

Gaspar
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Re: oscilloscope 4225 series don't recognize by any software

Post by Gaspar »

I had a similar problem, it was with the USB power. Connected to an active (powered) USB hub and everything works. Also on a USB 3.0 C-type plug, using an appropriate cable instead of the blue one.

Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

still waiting, Please could you help us?

Joelo
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Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

Gaspar wrote:
Wed Jan 12, 2022 2:08 pm
I had a similar problem, it was with the USB power. Connected to an active (powered) USB hub and everything works. Also on a USB 3.0 C-type plug, using an appropriate cable instead of the blue one.
i checked the Laptops we use and only one have the Type C entrance, so could you share with me the model of the hub you use??

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