It sounds like the continuous sampling mode is struggling to pass data thorugh the USB pipeline. You can check to see if your Windows or USB host controller has an updated driver available.
Try changing the slow sampling mode to block mode and see if this helps.
Please see the attached video on how to change to block mode sampling.
It is difficult for us to pinpoint the problem as we cannot reproduce your exact environment. As Block Mode helps your slow sampling, the problem still remains that real time data transfer is not possible.
Could you try an experiment with PicoLog? Try setting a 1ms sample interval for 10k samples in realtime continuous mode? If the problem appears here too, then we are looking at a USB host/RootHub driver problem.
Also, please try another USB port on your machine.
Best regards,
Michael
Michael - Tech Support
Pico Technology
Web Support Forum
I tested this as you described in realtime continous mode with 10000 samples , interval 1ms and with setting" as many as possible" readings per sample.
We are trying to repeat your scenario but we need to clarify somethings.
Can you clarify if you are using more than one scope window and can you post a PSD file with your scope settings? This should help us get to the bottom of this.
Best regards,
Michael
Michael - Tech Support
Pico Technology
Web Support Forum
I updated to picoscope software to 5.15 and now everything looks fine.
I got another problem when using now recorder, I get error old ps3000.dll file found please reinstall. I did reinstall the software, but I still get the same error.
Now everything looks to work very fine. thank you for a fast solution.
For your future development, I am missing some features which are present normally in all standard oscilloscopes.
-option to select trace A-B and A+B. this is very useful in many cases.
- you have setting voltage range which means setting for complete screen area. usually oscilloscopes uses setting in format volts/div. at the moment it looks that voltage selection does not follow the probe multiplier setting.