no data shown on graph view

hello,

I am using a EL005 logger with EL026 temp/humidity connected to a EL030 sensor for the recording of temp/humidity on a new HP G26 laptop.

When I select view > graph, I am usually able to view all the past downloaded data collected by the logger even when I am not connected to the logger. I have used this process over the past two months to reference the downloaded data when I am working away from the logger.

Today the usb connection from the logger into my laptop was knocked out while running EnviroMon, after the download was completed though, but an error appeared resulting in the laptop having to be restarted.

After restarting the laptop and opening Enviromon, no data is visible in the graph section, its a complete blank page.

Can anyone suggest a way of getting all my weeks of data back.

George

can anyone help????

it is very important that i resolve this problem today

Hi which version of Enviromon do you have? If you have anything later than 5.20.0 then you can go into settings -> Configuration-> Save as archive.

Could you then send the file to support@picotech.com, can you put a brief description of the problem on the email as well.

Kind regards

hi

you should have mail

g