PicoLog Hangs Up with PT-104

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boehm137
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PicoLog Hangs Up with PT-104

Post by boehm137 »

Using Windows 10 desktop, I am able to add a channel to the PT-104 but then PicoLog stops responding. I am not able to get a temperature reading or start logging data because as soon as I add a channel the software hangs up. When plugging the same PT-104 into a laptop computer everything works fine. Presumably a problem with my desktop but I'm not sure where to start troubleshooting. I have tried a powered USB hub instead of ports on the computer but that did not help.

Martyn
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Re: PicoLog Hangs Up with PT-104

Post by Martyn »

Are you using the current USB-PT104 or the old serial port version?
Are you using PicoLog 6 or PicoLog 5?
Are there any other USB devices running on the PC?

If you are using the USB ports on the front of the desktop, it may be worth trying the ones on the back as they may be using a different USB host controller.
Martyn
Technical Support Manager

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