We've been using the 5444D MSO for a while now in a Win 10 VM on a Linux host via USB3 and a power supply, and have had no issues. However, the device appears to have stopped working.
In the Win10 VM the device shows up in the Device Manager as "PicoScope 5000 series PC Oscilloscope, I've confirmed that it runs .NET >3.5, that Windows is updated, and that the red light is on. However, I no longer hear the clicking noises when starting the software and it reports that no devices were found. I've tried 6.14.10 as well as some older version ~ 6.13.something. The trace.xml contains these lines that might be of interest (I've removed the tags as I'm unable to figure out how to escape brackets to show up properly in the message):
...
Found device 0CE9_1217
Complete
Attempting to load ps5000a.dll
Finished loading ps5000a.dll
Opening device using DLL ps5000a.dll
...
Opening device unsuccessful. Error UnknownDeviceError [Timeout(323)]
No of Devices Found: 0
Complete
I've also tried connecting via USB2 and that didn't seem to make a difference.
What has changed since the device was last working (including Linux distro components, VM Software version, Windows 10 updates, version of .NET being used, and PicoScope 6 version)?
How long ago was the device last working?
What distribution of Linux are you using, and what VM software are you using?
Exactly which version of .NET is being used for PicoScope 6 (and is your PATH statement correctly pointing to where it is located)?
I last used it before the winter holidays (maybe early December?), so there's probably been some host/guest OS updates via APT and Windows updates, but I don't think there've been any large updates. I tried it without success, then tried updating PicoScope 6 and .NET (because one of your FAQs had mentioned that it mattered) on my guest Windows OS.
I am using Pop OS 19.10 (which I think is based on the Ubuntu distro) on my host and use VirtualBox 6.0.14.
My Win10 guest has .NET Framework 4.5.1 and 4.5.2 listed under Apps. There was no Path variable pointing to any of the .NET directories, but I've added it to both the system and user path variables (C:\Windows\Microsoft.NET\Framework\v4.0.30319) and rebooted the VM, but it still responds with the unsuitable device message.
This is the resulting Trace.XML in full (apologies, I'm still unsure how to escape the tags).
Trace opened 1/7/2020. Using default culture: English (United States). Splash shown after 1419.896ms Begin Cleanup Begin IPC PicoScopeAutomationServer registered Application 'PicoScope 6' (version 6.14.10.4759) starting. 0E2F77C8CD0B9245726D0CDEF9B8E272 User is not Guest Administrator Privileges Running Unrestricted Host Operating System - Windows OS Version - Microsoft Windows NT 10.0.18362.0 .net Version - 4.0.30319.42000 Running on Mono - False Current Directory - C:\Program Files (x86)\Pico Technology\PicoScope6 Manufacturer: innotek GmbH, Model: VirtualBox Total Physical Memory 8589463552 Found device 0CE9_1217 Complete Attempting to load ps5000a.dll Finished loading ps5000a.dll Opening device using DLL ps5000a.dll Opening device unsuccessful. Error UnknownDeviceError [NotResponding(7)] No of Devices Found: 0 Complete Processor Count - 1 CPU0 Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz CPU0 Architecture: 9, Address Width: 64 64Bit Operating System - True 64Bit Process - False Command Line - "C:\Program Files (x86)\Pico Technology\PicoScope6\PicoScope.exe" Settings file version - 11.3.1 Preferences file version - 2.0.0 Probes file version - 1.0.0 Data file binary header version - 1 Removing No test menu file found Creating Done Create Sceen resolution : 1920 x 999 Splash screen closed after 5392.2654ms Unregistered () Button.Click Non-forced update check Installed Stable Version v6.14.10 Downloading release details from http://updates.picotech.com/TandM.xml?ver=061410 Xml Starts With '???<?xml version="1.0" encoding="utf-8"?>
<ArrayO' There were no updates to display GlobalDeviceManager.Close() Trace Closing
We may be able to approach this another way, but it would require you emailing our support team on the helpdesk, so could you send your email to support@picotech.com and mark it for my attention.
-Trace opened 30.09.2021.Using default culture: German (Germany).Splash shown after 519.2306msBeginApplication 'PicoScope 6' (version 6.14.44.5870) starting.12B87E8CD28B94E75D0601A716A00583CleanupUser is not GuestNo Administrator PrivilegesRunning UnrestrictedHost Operating System - WindowsOS Version - Microsoft Windows NT 10.0.19043.0.net Version - 4.0.30319.42000Running on Mono - FalseCurrent Directory - C:\Program Files (x86)\Pico Technology\PicoScope6BeginIPC PicoScopeAutomationServer registeredManufacturer: innotek GmbH, Model: VirtualBoxTotal Physical Memory 17179398144Found device 0CE9_1217CompleteAttempting to load ps5000a.dllFinished loading ps5000a.dllOpening device using DLL ps5000a.dllOpening device unsuccessful. Error UnknownDeviceError [NotResponding(7)]No of Devices Found: 0CompleteProcessor Count - 1CPU0 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHzCPU0 Architecture: 9, Address Width: 6464Bit Operating System - True64Bit Process - FalseCommand Line - "C:\Program Files (x86)\Pico Technology\PicoScope6\PicoScope.exe" Settings file version - 11.5.1Preferences file version - 2.0.0Probes file version - 1.0.0Data file binary header version - 1RemovingNo test menu file foundCreatingDone CreateSceen resolution : 1920 x 1080Splash screen closed after 3674.6092msUnregistered () Button.ClickNon-forced update checkInstalled Stable Version v6.14.44Downloading release details from http://updates.picotech.com/TandM.xml?ver=061444Xml Starts With '??? There were no updates to displayGlobalDeviceManager.Close()Trace Closing
Did you ever find a solution? I would be very grateful for any help.