Only Channel A is working

[pmelgare]

Hi I just starting using a PicoScope 6402c, I installed the most recent software available in the website, I'm using USB 3.0 and Windows 7. It seems that only the Channel A is working and I cannot add a measurement associated to a channel different than A. What can be the problem?

Thanks,

This is the the scope info:

PicoScope® 6 - PC Oscilloscope software version: 6.10.16.2
Copyright © 1995-2015, Pico Technology Ltd

Model: PicoScope 6402C
Serial Number: CP472/052
USB Version: 3.0
Calibration Date: Tuesday, January 27, 2015
Hardware Version: 1 1
Driver Version: 1.4.4.40
Firmware Version: 1.0.2.0 / 1.1.37.0

[Martyn]

Make sure you enable the channels on the toolbar at the top. Change from Off to Auto or a specific range

[jhoyle]

I have a similar issue with a new 5204.Nothing at all on channel A. Windows 7 64 bit. USB 2. Swapped probes to be sure. Only channel A has issue. Any ideas?

[Martyn]

A new 5204 ?

Can you paste the text from Help->About