3223 support

Discussion forum for the Picoscope 6 Linux software
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joegrable
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Joined: Thu Sep 10, 2015 6:58 pm

3223 support

Post by joegrable »

Greetings,

does the current Linux version support this model? (3223 Automotive) I normally use it with standard Picoscope rather than Picoscope automotive. I do not need Automotive functionality.

usbtest finds it with the correct permissions.

Picoscope runs in demo mode as expected.

When i start Picoscope with the scope connected, while searching for devices the power light on the scope goes out. this happens every time Picoscope searches for devices.

Linux Mint 14.2 x64, Picoscope 6.11.6.33

Thanks

joegrable
Newbie
Posts: 0
Joined: Thu Sep 10, 2015 6:58 pm

Re: 3223 support

Post by joegrable »

Picoscope_to.txt
(57.88 KiB) Downloaded 470 times
UPDATE...

I replaced the cable and now Picoscope can find the 3223.

However...

after a minute or two it either hangs or closes.

when run from a terminal this is the output:

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 554 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 2471 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 3784 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 10700 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 6808 was not found when attempting to remove it
jmg@jmg-ThinkPad-W541 - $

This increments continuously until it hangs or exits. This also occurs in demo mode.

attached is the terminal output, there are 2 entries. the second one run as root.

Thanks in advance

Correction:
Linux Mint Mate 17.2, Picoscope 6.11.6.33, PS3000 3.7.6.5

Hitesh

Re: 3223 support

Post by Hitesh »

Hi joegrable,

The PicoScope 3223 should work with the PicoScope 6 for Linux software, although please note that we do not have an Automotive version of the software.

Could you please locate the trace.xml file corresponding to the session where the software hangs (ensure that it is closed first) or exits and post it here (or e-mail to support@picotech.com). The file can be located here:

~/.local/share/Pico Technology/260a68f1-30f-0a5e01d65514

I presume you have a white-coloured USB cable with the product? If so, these were replaced with blue USB cables which provide sufficient power to the device.

Regards,

joegrable
Newbie
Posts: 0
Joined: Thu Sep 10, 2015 6:58 pm

Re: 3223 support

Post by joegrable »

trace.xml
(33.59 KiB) Downloaded 544 times
Thanks for the quick reply.

I did have the white original cable, but I have several other USB cables that I have tried. There does not seem to be any coloration between any specific cable and success or failure.

Today it ran over 1 hour before exiting.

Attached is the trace.xml file.

Thanks again

Hitesh

Re: 3223 support

Post by Hitesh »

Thanks for the trace file joegrable.

It does show an error so this has been reported to our Development Team.

If you have any further information on the exact steps to reproduce the issue then this information can be passed on. I have tried adding measurements as shown in the trace file, but at the time of writing I could not repeat the problem on Ubuntu 14.04 LTS.

Regards,

joegrable
Newbie
Posts: 0
Joined: Thu Sep 10, 2015 6:58 pm

Re: 3223 support

Post by joegrable »

Sorry for the delay in my reply.

there is no set way to duplicate the failure. sometimes I can just open Picoscope and let it run as it opens and it will fail, it does seem like the more interaction there is the sooner it fails.

Thanks

Hitesh

Re: 3223 support

Post by Hitesh »

Hi joegrable,

No problem - hopefully the information in the trace file should enable our Developers to find the source of the problem.

If you do find further information, please feel free to post back here.

Thanks,

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