On a WinXP machine, I installed the software (updating from the web) successfully, then plugged in the P2000. It said installing drivers, and then hung there. I waited an hour, but with nothing happening, tried to restart, and it hung - had to remove the power cord.
Now, when I plug in the P2000, it shows up in the USB list, but the scope software says it's not there.
I can't uninstall the driver (machine just hangs), and cannot re-install because Windows says that I already have the most appropriate driver installed.
Try unplugging the device from the PC, then either by starting the PicoScope installer or via the Add/Remove Programs feature in the Control Panel, choose the option to repair the installation and then plug the device back in.
It's possible the driver became corrupted on install. When you tried to uninstall the device, are you referring to the uninstall option in the Device Manager?
Hi,
I reply to this post because I think I have a similar problem.
I have a Picoscope3424 device and windows XP correctly detect it.
When I launch install and launch software PicoFull_r5_16_2.exe, it's work fine.
But with software 6.6.16.12 I got the windows "No Device Found" at the application start. Could you help me?
This is being investigated as other Customers have contacted us regarding their devices. The common theme seems to be Windows XP. It would be helpful if you could let us know whether it is 32-bit or 64-bit, and whether the PC is a desktop or laptop.
Please go to Control Panel -> Administrative Tools -> Services and look for the Windows Management Instrumentation. Ensure that the service is running and then try connecting the scope and running PicoScope.
I also am having trouble getting the Picoscope 6 software (6.6.57.20) to recognize my device (2208). On a 32 bit WinXP (SP3) machine I am unable to get the USB drivers to install properly. On a 32 bit Vista (SP2) machine it installs, device manager recognizes the device as "PicoScope 2000 series PC Oscilloscope", but Picoscope 6 says "No suitable device found."
I just purchased this device and would like to start using it ASAP. - Thanks Cal