TC-08 USB - device descriptor wrong?

[jimmy j.]

Hello,

I can't install my TC-08. There where no drivers installed, when I install the PicoScope program. When I install the drivers manually - the drivers will be installed - but the PicoScope couldn't find the Device.

The TC-08 in the picowinusb.inf file has the PID: 1000. Mine has the PID: ffff. I've checked it with Windows 7, Windows XP, Windows 2000 and Ubuntu 9.04 and nothing works.

Here are some Informations from lsusb -v (Linux):

Code: Select all

Bus 003 Device 004: ID 0ce9:ffff pico Technology 
Device Descriptor:                               
  bLength                18                      
  bDescriptorType         1                      
  bcdUSB               2.00                      
  bDeviceClass          255 Vendor Specific Class
  bDeviceSubClass       255 Vendor Specific Subclass
  bDeviceProtocol       255 Vendor Specific Protocol
  bMaxPacketSize0        64                         
  idVendor           0x0ce9 pico Technology         
  idProduct          0xffff                         
  bcdDevice            0.01                         
  iManufacturer           0                         
  iProduct                0                         
  iSerial                 0                         

I've tried to manipulate descriptor in the inf file - also didn't worked.

How can I get this thing working?

[jimmy j.]

Hello,

I don't understand why the support can't help me? The device still doesn't work. What should I do with this very expensive purple brick?

[PeterF]

Hi,
This does sound like a faulty unit, in which case it is much quicker if you go directly to our Help-desk to get a returns number:-
support@picotech.com
We cannot do that here as all your details would be public!
Regards,
PeterF.