PicoScope 6 Crashes trigger

[Nickba]

Hello,

I have a PicoScope 5204.
I am trrying to setup the Advanced trigger in the LOGIC option. When I click the LOGIC option the software crashes.
Other options are OK.

[Guest]

Today I tried to export the reference data and it is crashed too!! I am I the only one having these crashes? Is there something that I should do to make the software work?

[Erik]

Which version of PicoScope6 are you running?

Check Menu -> Help -> About

[Guest]

Hi Erik,

The version is 6.14.2.0

[Erik]

Do you mean 6.2.14.0? I don't believe we have released a 6.14... yet.

[Guest]

Sorry, 6.2.14.0 is the version!! What is causing the crashes? I tried to export a trace to CSV and it crashed too!!

[Erik]

Could you send an email to support@picotech.com describing the steps you take to make the software crash. Also put the version you are using in the email.

[Guest]

Hello Erik,

I installed the service pack 3(it was on Service pack 2) and now the software doesn't start anymore!!
I tried to uninstall it and install the previous version from your site, but the same problem happened!!
Now everytime I try to start the software I receive the Application Error window and it closes!

[Guest]

Hello again,

I just installed the version R6.0.12 that came with the Scope. This version works fine, but it cannot open the traces from the newer version!!

[Guest]

Hi again!!

I have more information for you. I installed the PicoScope version 6.2.14.0 in another machine with service pack 2 and the same problems that I had befor upgrading to service pack 3 happened!!!

So, in machines with the service pack 2, PicoScope 6.2.14.0 will work, but will crash when:

* export the reference data
* convert to .csv
* setup the Advanced trigger in the LOGIC option

With machines with service pack 3 the software crashes before start!

We need a solution here!!

[Guest]

Exactly same problem here too!!!


[quote="Guest"]Hi again!!

I have more information for you. I installed the PicoScope version 6.2.14.0 in another machine with service pack 2 and the same problems that I had befor upgrading to service pack 3 happened!!!

So, in machines with the service pack 2, PicoScope 6.2.14.0 will work, but will crash when:

* export the reference data
* convert to .csv
* setup the Advanced trigger in the LOGIC option

With machines with service pack 3 the software crashes before start!

We need a solution here!![/quote]

[Guest]

Any news about this issue?

[Erik]

Could you send an email to support@picotech.com describing the steps you take to make the software crash. Also put the version you are using in the email.

[Guest]

For Windows XP SP3 there no STEPs, the software just crashes when starting!!!

[ziko]

Hi if anyone is having any problems, please email support@picotech.com for further assistance.

Kind regards