Picoscope crash when exporting CSV

Forum for discussing PicoScope version 6 (non-automotive version)
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ktung
Newbie
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Joined: Sun May 09, 2021 8:56 pm

Picoscope crash when exporting CSV

Post by ktung »

Hi there,

I'm using Picoscope for windows 6.14.44.5870 and if I set my div to anything in ns/div group the software would crash when I try to export to CSV. However, if I change to time to anything else like us/div or ms/div the export function would work. Anyone seeing this issue?

Gerry
PICO STAFF
PICO STAFF
Posts: 970
Joined: Mon Aug 11, 2014 11:14 am

Re: Picoscope crash when exporting CSV

Post by Gerry »

Hi ktung,

There don't appear to be any issues of that nature with 6.14.44.5870 in general. Assuming that it doesn't crash the PC, could you send a psdata file with the same settings that crashes the PC, for the ns/div capture (or a us/div one if you can't create the ns/div one) along with a trace.xml file (the one without a digit appended to the file name, which you can find in the folder: C:\Users\gerry.david\AppData\Local\Pico Technology\64XXXXXX-XXXX-XXXX-XXXX-XXXXXXXX) into our help desk at support@picotech.com with a brief description of the problem.

Regards,

Gerry
Gerry
Technical Specialist

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