PicoScope 4824, PicoScope (6.14.5.4585); stops recording, failes saving waveforms.

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HellerBts
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PicoScope 4824, PicoScope (6.14.5.4585); stops recording, failes saving waveforms.

Post by HellerBts » Fri Nov 08, 2019 4:00 pm

We have Problems with the PicoScope 4824.
The recording stops again and again.
For a shorter collection time (1µs/div) it works better than for a longer (10ms/div).
With Preferences: Maximum Waveforms = 50
Collection time:
100ns / div
- Buffering runs until 50 and data is present in all buffers
- Save of recording was successful, data is available in all buffers up to 50
1us / div
- Buffering runs until 50 and data is present in all buffers
- Save of the recording was successful, starting with buffer 30, all signals = 0
1 ms / div
- Buffering runs until 50
- Save of the recording hangs - must be canceled
- Then the signals of all buffers = 0
10 ms / div
- Buffering stops at 7
- Save of the recording hangs - must be canceled
- Thereafter Picoscope was no longer operable
Sometimes the recording stops and then continues.
I think it is a problem of the hardware / firmware of the PicoScope 4824.
With the older 3425 I have no such problems.

Help/About:
PicoScope® 6 - PC Oscilloscope software version: 6.14.5.4585
Copyright © 1995-2019, Pico Technology Ltd.

Model: PicoScope 4824
Serial Number: FT792/063
USB Version: 3,0
Calibration Date: Dienstag, 13. März 2018
Hardware Version: 1
Driver Version: 2.1.22.1688
Firmware Version: 1.7.5.0 / 1.0.11.0

Many thanks for Your support.

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