PicoScope 6.14.4 Hang up

Forum for discussing PicoScope version 6 (non-automotive version)
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AlexBo
Newbie
Posts: 0
Joined: Fri Aug 09, 2019 3:42 pm

PicoScope 6.14.4 Hang up

Post by AlexBo » Fri Aug 09, 2019 4:11 pm

Good Afternoon,

Instrument: 5244D MSO
OP-System: W10 Version 1903 Build 18362.267

I've just installed the new PS6 version for Windows.I'm faceing with a random PS6 hangup.
Some time when i try to resize the window using the Zoom overview, PS6 crashes, LED on picoscope goes off and i need to kill the task on W10 Task manager.

Any suggestion?

Thank you,

Alex

Gerry
PICO STAFF
PICO STAFF
Posts: 504
Joined: Mon Aug 11, 2014 11:14 am

Re: PicoScope 6.14.4 Hang up

Post by Gerry » Mon Aug 12, 2019 1:27 pm

Hi AlexBo,

This type of issue is very specific to your particular setup, and often a temporary issue. So, it isn't normally very useful to other forum users.

If you send a support request to our helpdesk, by emailing us at support@picotech.com, we will be able to respond to you directly and help in resolving this issue.

Regards,

Gerry
Gerry
Technical Specialist

AlexBo
Newbie
Posts: 0
Joined: Fri Aug 09, 2019 3:42 pm

Re: PicoScope 6.14.4 Hang up

Post by AlexBo » Mon Aug 12, 2019 1:30 pm

Good Afternoon Gerry,

Thank you for your answer. I will follow your suggestion soon.

Thank you,

Alex

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