Not starting up with Mojave

Discussion forum for the new Picoscope Mac software
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TonyMaroni
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Not starting up with Mojave

Post by TonyMaroni » Wed Jan 23, 2019 1:25 pm

I am a new user of Picoscope 2205A, I bought for my classroom. Maybe I a doing everything wrong.
My MAC is a MacBook Pro with 16GB RAM, running Mojave 10.14.1.
First I installed PicoScope-6.13.7-4r706 and restarted my computer. When clicking the item, it bumped several times and then stalled - nothing.
Then I have tried adding MonoFramework-MDK-5.16.0.220.macos10.xamarin.universal - restart and same result. I also tried MonoFramework-MDK-5.0.1.1.macos10.xamarin.universal, again restart and no running PicoScope! :cry:

What did I do wrong?

Please advice me.
TonyMaroni

Martyn
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Re: Not starting up with Mojave

Post by Martyn » Mon Feb 11, 2019 12:45 pm

Apologies that no one has responded to date, if you are still having issues then please contact support@picotech.com directly for assistance
Martyn
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dersimn
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Re: Not starting up with Mojave

Post by dersimn » Sat Feb 16, 2019 10:37 am

Same issue here

Martyn
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Re: Not starting up with Mojave

Post by Martyn » Mon Feb 18, 2019 9:33 pm

Make sure you leave it a few minutes on first run, it takes a significant time to sort out mono the first time around.
Martyn
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Praedinius
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Re: Not starting up with Mojave

Post by Praedinius » Wed Mar 06, 2019 10:26 am

Martyn wrote:
Mon Feb 18, 2019 9:33 pm
Make sure you leave it a few minutes on first run, it takes a significant time to sort out mono the first time around.
On my iMac waiting did helped. On the students macbookair it still doesn't work....
Is there any older software that works?

TonyMaroni
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Re: Not starting up with Mojave

Post by TonyMaroni » Tue Apr 02, 2019 4:46 pm

It is still not working! HELP!

I ave updated my macbook pro - tried several mono-frameworks and nothing

I am a new user of Picoscope 2205A, I bought for my classroom. Maybe I a doing everything wrong.
My MAC is a MacBook Pro with 16GB RAM, running Mojave 10.14.4.
First I installed PicoScope-6.13.7-4r706 and restarted my computer. When clicking the item, it bumped several times and then stalled - nothing.
Then I have tried adding MonoFramework-MDK-5.18.1.0.xamarin.10 - restart and same result.

I need it for my students and having something that does not work - and nobody replies on my email-requests! :evil:

What did I do wrong?

Please advice me.
TonyMaroni

jasonnolan
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Re: Not starting up with Mojave

Post by jasonnolan » Tue Apr 02, 2019 5:39 pm

I got mine to start up, but I'm getting gibberish. I only have boxes where the characters should be. See the two attached images. Would appreciate any advice. Thanks.
Attachments
Screen Shot 2019-04-02 at 1.34.38 PM.png
Screen Shot 2019-04-02 at 1.32.43 PM.png

Martyn
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Re: Not starting up with Mojave

Post by Martyn » Wed Apr 03, 2019 9:40 am

@TonyMaroni I have been unable to locate any emails to support@picotech.com so can't verify why you have not received any responses, would you be able to resend your last email. With respect to starting the application how long did you leave it in the stalled state ?

@jasonnolan This looks like a character encoding issue, possibly linked to Mono. Can you please email support@picotech.com and someone on the team can look into this for you
Martyn
Technical Support Manager

jasonnolan
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Re: Not starting up with Mojave

Post by jasonnolan » Mon Apr 08, 2019 5:57 pm

Ok. Sent a message to support.

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