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Can't install Picoscope 6.5.74 on Vista

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Can't install Picoscope 6.5.74 on Vista

Postby JustMe » Fri Apr 08, 2011 8:19 am

Hi.

I just recieved my 3204A, but can't install 6.5.74 on my Vista laptop.
I had 6.4.92.0 installed using a 3204, but that does not seem to support the 3204A.
I had uninstalled 6.4.92.0 using the Pico Tech menu option before trying to install the new version.
I've tried using the version on the disc that came with my scope and I tried using the version downloaded from the internet. Both gives me the same error and then rolls back.

The error message is:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action SelfRegThumbs_x86.F072BEC5_7206_45F2_9995_E..

I've been borrowing the 3204 but had to give it back, so I'm quite anxious to get this going as my work is now halted.

Thanks in advance
Last edited by JustMe on Sun Apr 10, 2011 10:20 am, edited 1 time in total.
JustMe
 

Re: Can install Picoscope 6.5.74 on Vista

Postby ziko » Fri Apr 08, 2011 11:19 am

HI I would try to install 6.4.92 again and then restart your computer and then uninstall restart again and then install 6.5.74.
Bit of a long shot but give it a go.

Let me know how you get on.
Ziko

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Re: Can't install Picoscope 6.5.74 on Vista

Postby JustMe » Tue Apr 12, 2011 1:33 pm

Unsurprisingly it didn't work.
I've tried installing it as Administrator and I turned off my anti-virus.
My computer is relatively unmolested.
Vista is up to date and I have no 'novelty' software installed.
I really NEED to get this scope going. Do you have anything else for me to try?
JustMe
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby ziko » Wed Apr 13, 2011 3:53 pm

Just doing a check on the Microsoft page this seems to be an error associated with installer package not finishing the setup as expected.
Was the installer interrupted at any point during the installation?

What we can do is see what where ths installer is failing, to investigate this we will need an "Install" log file to see what is going wrong.
Here are the details of how to generate an Install.log file:-
Please create a "C:\Temp" directory and copy the "PicoScope6_r6_5_74.exe" download file into it. Make sure the PicoScope is not plugged into the PC. Now go to the Windows "Start" button, then select "Run" and in the command line box copy and paste the following:-

C:\Temp\PicoScope6_r6_5_74.exe/v"/L install.log"

Click "OK" and PicoFull will start to install in the usual way. At the end, whether the software has installed properly or not, there will be an "Install.log" file in the "C:\Temp" directory. Please send that file to me and we can then see what has gone wrong with the installation.
Regards,
Ziko

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Re: Can't install Picoscope 6.5.74 on Vista

Postby JustMe » Thu Apr 14, 2011 7:46 pm

Hi.

The command arguments you gave me did not work.
The installer came back with a completely different set of command arguments, which indicates that it did not understand the ones you recommended. None of the arguments it suggested had the option to create a log file. The arguments you gave me are undoubtedly valid, but I wonder if they aren’t for .msi installers and not .exe ones?
I did update my installer just in case, but it made no difference. Not surprisingly as I assume the installer is packaged in your .exe?
After quite a bit of digging I found a standard windows log file. It doesn’t contain much but it mentions a thumbs.dll.
I’ve attached the log file.

Regards
JustMe
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby robrevens » Fri Apr 15, 2011 4:27 pm

Hi,

I'm having precisely the same problem, right down to the 'thumbs' error. Seems to be a problem updating the registry.

Frustratingly, Picoscope runs fine untill I acknowledge the error, when the installer rolls back the installation thius removing it! If I could find some way of killing the installer at this point everything would be fine.

Just as a matter of interest, did you install over the old version?
robrevens
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby robrevens » Fri Apr 15, 2011 5:27 pm

Got the install log working. This seems to be the relevant portion.

PicoCustomAction: Appling language: 1033 to C:\Program Files\Pico Technology\PicoScope6\PicoScope.exe.config
Action 18:21:22: SelfRegThumbs_x86.F072BEC5_7206_45F2_9995_EE2DE5BE09CC.
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action SelfRegThumbs_x86.F072BEC5_7206_45F2_9995_EE2DE5BE09CC, location: C:\Windows\system32\, command: regsvr32.exe /s "C:\Program Files\Pico Technology\PicoScope6\Thumbs.dll"
MSI (s) (94:24) [18:21:25:208]: Product: PicoScope 6 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action SelfRegThumbs_x86.F072BEC5_7206_45F2_9995_EE2DE5BE09CC, location: C:\Windows\system32\, command: regsvr32.exe /s "C:\Program Files\Pico Technology\PicoScope6\Thumbs.dll"
robrevens
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby robrevens » Mon Apr 18, 2011 1:39 pm

OK, it seems like the problem is in the windows installer package, with the line that reads

C:\Windows\system32\, command: regsvr32.exe /s "C:\Program Files\Pico Technology\PicoScope6\Thumbs.dll"

and should read (I think)

C:\Windows\system32\ command: regsvr32.exe /s "C:\Program Files\Pico Technology\PicoScope6\Thumbs.dll"
robrevens
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby JustMe » Tue Apr 19, 2011 12:44 pm

I gave up and upgraded to Windows 7.
It then installed fine.
Sorry I can't be of any help anymore.
JustMe
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby ziko » Wed May 04, 2011 10:27 am

Hi, spoke to the sofware engineer about this and he has fixed this problem which will be available on the next release.

Sorry for the delay the software engineer was away.
Ziko

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Re: Can't install Picoscope 6.5.74 on Vista

Postby robrevens » Sun May 08, 2011 8:04 pm

Thanks for the update Ziko. Any idea when the next release will be released?

Ta,

Rob.
robrevens
 

Re: Can't install Picoscope 6.5.74 on Vista

Postby ziko » Tue May 17, 2011 3:15 pm

HI I cannot give a date, however I will let you know when the next release is out.

Kind regards
Ziko

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