TC-08 USB - device descriptor wrong?

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jimmy j.
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Joined: Mon Nov 22, 2010 11:38 am

TC-08 USB - device descriptor wrong?

Post by jimmy j. » Mon Nov 22, 2010 11:53 am

Hello,

I can't install my TC-08. There where no drivers installed, when I install the PicoScope program. When I install the drivers manually - the drivers will be installed - but the PicoScope couldn't find the Device.

The TC-08 in the picowinusb.inf file has the PID: 1000. Mine has the PID: ffff. I've checked it with Windows 7, Windows XP, Windows 2000 and Ubuntu 9.04 and nothing works.

Here are some Informations from lsusb -v (Linux):

Code: Select all

Bus 003 Device 004: ID 0ce9:ffff pico Technology 
Device Descriptor:                               
  bLength                18                      
  bDescriptorType         1                      
  bcdUSB               2.00                      
  bDeviceClass          255 Vendor Specific Class
  bDeviceSubClass       255 Vendor Specific Subclass
  bDeviceProtocol       255 Vendor Specific Protocol
  bMaxPacketSize0        64                         
  idVendor           0x0ce9 pico Technology         
  idProduct          0xffff                         
  bcdDevice            0.01                         
  iManufacturer           0                         
  iProduct                0                         
  iSerial                 0                         
I've tried to manipulate descriptor in the inf file - also didn't worked.

How can I get this thing working?
Last edited by jimmy j. on Mon Nov 29, 2010 8:18 am, edited 1 time in total.

jimmy j.
Newbie
Posts: 0
Joined: Mon Nov 22, 2010 11:38 am

Re: TC-08 USB - device descriptor wrong?

Post by jimmy j. » Mon Nov 29, 2010 8:13 am

Hello,

I don't understand why the support can't help me? The device still doesn't work. What should I do with this very expensive purple brick?

PeterF
Advanced User
Advanced User
Posts: 435
Joined: Thu Jun 07, 2007 10:53 am
Location: Cambridgeshire

Re: TC-08 USB - device descriptor wrong?

Post by PeterF » Tue Nov 30, 2010 9:38 am

Hi,
This does sound like a faulty unit, in which case it is much quicker if you go directly to our Help-desk to get a returns number:-
support@picotech.com
We cannot do that here as all your details would be public!
Regards,
PeterF.

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