Test and Measurement Forum

TC-08 problems on Windows XP 64-bit

Post any questions you may have about our current range of USB data loggers

TC-08 problems on Windows XP 64-bit

Postby kmilos » Thu Jul 15, 2010 9:27 am

Hi,

I can't get the TC-08 recognized on Windows XP 64-bit.

I have copied the winusb.dll from %WINDIR%\system32 to %WINDIR%\SysWOW64, and hardware is reported to be found and installed, but it does not appear in the Device Manager list, nor in the PicoLog application.

I have inspected the USB connections using USBDeview, and found that the TC-08 on Windows XP 64-bit is being driven by winusb.sys, while on 32-bit where it operates correctly by picopp.sys.

Any suggestions to try next?
kmilos
Newbie
 
Posts: 0
Joined: Thu Jul 15, 2010 9:08 am

Re: TC-08 problems on Windows XP 64-bit

Postby kmilos » Thu Jul 15, 2010 11:39 am

Tried the winusb.dll attached to another topic here:

post16957.html#p16957

which does seem to be different to the one I copied over from %WINDIR%\system32, but the TC-08 still does not show up in the Device Manager.
kmilos
Newbie
 
Posts: 0
Joined: Thu Jul 15, 2010 9:08 am

Re: TC-08 problems on Windows XP 64-bit

Postby ziko » Mon Jul 19, 2010 11:07 am

Hi kmilos,

I have just tried doing this on a fresh install of a Windows XP 64 bit machine using the latest software.

As you said the device appears in device manager but does not enumerate in the software. By downloading the file from the forum post you referred to:

post16957.html#p16957

And then unzipping it, then copying it and pasting it to

C:\Windows\SysWOW64

This fixes the problem.

Have you tried this exactly?

Kind regards
Ziko

Technical Specialist
ziko
Zen Master
Zen Master
 
Posts: 1705
Joined: Fri Dec 01, 2006 10:03 am
Location: St Neots

Re: TC-08 problems on Windows XP 64-bit

Postby kmilos » Mon Jul 19, 2010 12:11 pm

Hi ziko, thanks for replying.

I do not get my device enumerated, i.e. it doesn't show up in the Device Manager, let alone PicoLog, with either the winusb.dll from the zip file above, or from %WINDIR%/system32 placed in %WINDIR%/SysWOW64.

I have tried removing Pico software, clearing the registry of any VID_0CE9 USB devices, changing USB ports, with no difference.

I do get confirmation that the hardware installed successfully, but cannot see it anywhere except when I use USBDeview.
kmilos
Newbie
 
Posts: 0
Joined: Thu Jul 15, 2010 9:08 am

Re: TC-08 problems on Windows XP 64-bit

Postby ziko » Mon Jul 19, 2010 12:23 pm

Hmmm,

Just a few things to try

1) Install the latest software, if you have not done so already.
2) See if it works on another PC
3) What kind of PC or laptop is it?
4) Try a completely different USB port.
5) Try a different cable

Kind regards
Ziko

Technical Specialist
ziko
Zen Master
Zen Master
 
Posts: 1705
Joined: Fri Dec 01, 2006 10:03 am
Location: St Neots

Re: TC-08 problems on Windows XP 64-bit

Postby kmilos » Tue Jul 20, 2010 1:16 pm

Thanks for the suggestions ziko.

I've finally managed it, but not sure what exactly did it.

Removed Pico software, removed the vid_0ce9 devices from registry, rebooted twice, and started all over again with the dll from the above zip in place before installing the software and plugging in the device.

Strangely enough, it still doesn't show up in the Device Manager, but at least the PicoLog app enumerates it successfully.
kmilos
Newbie
 
Posts: 0
Joined: Thu Jul 15, 2010 9:08 am

Re: TC-08 problems on Windows XP 64-bit

Postby ziko » Thu Jul 22, 2010 10:36 am

Well as long as it works, interesting to know what was wrong though.

Kind regards
Ziko

Technical Specialist
ziko
Zen Master
Zen Master
 
Posts: 1705
Joined: Fri Dec 01, 2006 10:03 am
Location: St Neots


Return to USB PC Data Loggers

Who is online

Users browsing this forum: No registered users and 0 guests