Test and Measurement Forum

Corrupt PLW file from TC08 and Pico recorder

Post any questions you may have about our current range of USB data loggers

Corrupt PLW file from TC08 and Pico recorder

Postby Stuby65 » Mon May 17, 2010 6:14 am

Help, I have a PLW file that I can't open, I believe the network connection failed and this closed the file incorrectly, does anyone know how I get the 6000+ records back? I have the PLS and PLW files but am unsure what to do with it. Does anyone know how to record the data live after each data set has been read?

Thanks :( Stuby
Stuby65
Newbie
 
Posts: 0
Joined: Mon May 17, 2010 6:03 am

Re: Corrupt PLW file from TC08 and Pico recorder

Postby Lee » Tue May 18, 2010 10:28 am

Dear Stubby

If you can send us an email to support@picotech.com with an explanation of the problem. If you could attach the corrupted file and either a settings file (pls) or a good file (plw) with the same settings as the corrupted file then we can try and retrieve the information from the corrupted file.

I look forward to receiving your email

Kind Regards

Lee - Technical Specialist :)
Lee
Active User
Active User
 
Posts: 5
Joined: Fri Feb 19, 2010 10:36 am
Location: Suffolk, UK

Re: Corrupt PLW file from TC08 and Pico recorder

Postby olepagh » Tue May 18, 2010 4:37 pm

Hi PicoTech and users

Don't you think that the problems with all the many users who report corrupted files from PicoLog could be addressed to the problem that I raised in a post from March 30. in the PicoLog Forum:
http://www.picotech.com/support/topic5979.html

If somehow the program crashes or freeze, all data are lost, because of a bug in recent releases of PicoLog.
In the above mentioned post your SW department have confirmed the problem. I quote PeterF's answer:

...
"Hi,
Software have now confirmed the problem you have found. They have a fix but it will have to wait for the next release of PicoLog. When that is out you should be OK. I don't have a timescale for you unfortunately but we do update regularly.
Regards,
PeterF."
...

By the way, I think it must be time now for a release that fixes the bug.
I'm still using release 5.20.5 which does not have that bug.
/ Best regards
Ole
Denmark
olepagh
Active User
Active User
 
Posts: 7
Joined: Sat Jan 01, 2005 9:39 am
Location: Copenhagen, Denmark

Re: Corrupt PLW file from TC08 and Pico recorder

Postby Stuby65 » Wed May 19, 2010 3:18 pm

Hi Pico users,

If Version 5.20.5 does not have that bug, is it possible to download this older version? I am using the latest version supplied with the TC08 last month (R5.21.1) and have a copy of R5.08.6 supplied some years past with the serial version of the TC08's but am unsure if this works with the USB version of the TC08.

Thanks

Stuby
Stuby65
Newbie
 
Posts: 0
Joined: Mon May 17, 2010 6:03 am

Re: Corrupt PLW file from TC08 and Pico recorder

Postby olepagh » Wed May 19, 2010 5:03 pm

Hi Stuby

I have uploaded r5.20.5 here:

http://www.sendspace.com/file/7c7es4

It works fine for me on both an old Win2000 pro and on Win XP

Give a feedback if it helps. That could also be a hint for other users with crash problems.

I think the best thing to do is that Pico as soon as possible should release a version without that bug.
/ Best regards
Ole
Denmark
olepagh
Active User
Active User
 
Posts: 7
Joined: Sat Jan 01, 2005 9:39 am
Location: Copenhagen, Denmark

Re: Corrupt PLW file from TC08 and Pico recorder

Postby Stuby65 » Fri May 21, 2010 9:16 am

Hi Ole,

Thanks for uploading the file, I have now downloaded and will load up at next cycle change on current test. I will then post the responce detailing the improvements. I would agree that a new version should be released ASAP, I purchased the TC08 a month before I started the test and have already (potentially) lost 333 hours of data, I hope that this is recovered successfully.

Again thanks to all who have posted responces and offered help and assistance.

Stu
Stuby65
Newbie
 
Posts: 0
Joined: Mon May 17, 2010 6:03 am

Re: Corrupt PLW file from TC08 and Pico recorder

Postby Stuby65 » Tue May 25, 2010 8:49 am

I have now loaded the older version and everything is working as I would expect, it even pulled the newer PLS file through without any issues. I would like to know if the files sent can be recovered and when I would expect to see them?

Thanks

Stu
Stuby65
Newbie
 
Posts: 0
Joined: Mon May 17, 2010 6:03 am

Re: Corrupt PLW file from TC08 and Pico recorder

Postby Lee » Wed Jul 07, 2010 5:21 pm

Hi Stu

If you could send the files to me at support@picotech.com and reference them to lee. I will then do my best to recover the corrupted files for you. Please could you also attach a good 'Settings' File or a good working file with the same settings. If you can send them to me i will try and turn them around as quickly as possible but please be advised pending on how corrupted they are I may not be able to recover them but I will certainly try for you.

I look forward to hearing from you.

Kind Regards

Lee - Technical Specialist :D
Lee
Active User
Active User
 
Posts: 5
Joined: Fri Feb 19, 2010 10:36 am
Location: Suffolk, UK


Return to USB PC Data Loggers

Who is online

Users browsing this forum: No registered users and 0 guests