Data not saving with EL005 & EL001

Post Reply
Colin1958

Data not saving with EL005 & EL001

Post by Colin1958 » Mon May 10, 2010 2:56 pm

Hi we have the above system which we use to monitor various fridges and freezers in our company, recently we had to replace the computer the system ran on but since this date the data recorded by the system is not being saved. The temperature is shown in the monitor window and on the spreadsheet however if the PC shuts down or is re-booted all the previous data is lost, any suggestions, I have went through all the settings which appear just to be exactly as they were on the old system which worked perfectly, we are running on Environmon R5.2 32 bit

Regards,

Col.

PeterF
Advanced User
Advanced User
Posts: 435
Joined: Thu Jun 07, 2007 10:53 am
Location: Cambridgeshire

Re: Data not saving with EL005 & EL001

Post by PeterF » Wed May 12, 2010 8:17 am

Hi Colin,
This would be best sorted by you ringing in to us at Helpdesk:-
01480-396395. We can then talk you through some checks and ask some questions. It will be faster.Alternatively, email on:-
support@picotech.com
Regards,
PeterF.

Post Reply