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Not seeing data from stored files

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Not seeing data from stored files

Postby Polestar » Thu Dec 17, 2009 2:59 pm

I have many temperature data files, most are fine but occasionally when I open the file with Pico Player i can see the number of readings but when I either chart or spreadsheet the data there is nothing visible.
Help please!
Polestar
 

Re: Not seeing data from stored files

Postby gruntman » Mon Dec 28, 2009 5:26 pm

Polestar,

When you click on the chart or spreadsheet, under select "Select Channels" are all the channels highlighted?

Regards,

Richard Boyd
Crag Technologies, Inc
http://www.pc-oscilloscopes.com
gruntman
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Re: Not seeing data from stored files

Postby GavinB » Thu Feb 18, 2010 3:13 pm

Hi

I also have a file which wont show any data using player(spreadsheet or graph).I know that data was collected as I had the graph displayed during data collection and the file size(10,688KB) indicates data being there.
I tried opening the file in player then opening the spreadsheet then writing to disk and saving as a txt file.
When I open this the date and time stamps are there but no data!!

Is the file corrupted? any ideas?
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Re: Not seeing data from stored files

Postby PeterF » Fri Feb 19, 2010 2:19 pm

Hi,
We can sometimes recover corrupted .plw files but only if you also have a good file available as well with exactly the same settings to allow us to clone the headers across. Even a settings (.pls) file with no actual data will work as well, as long as the channels, sample rate and number of samples, etc are identical. Please contact us on help-desk:-
support@picotech.com
and we will tell you how to send the two files to us.
PeterF.
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