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PicoScope 6 Crashes trigger

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PicoScope 6 Crashes trigger

Postby Nickba » Fri Oct 23, 2009 5:46 am

Hello,

I have a PicoScope 5204.
I am trrying to setup the Advanced trigger in the LOGIC option. When I click the LOGIC option the software crashes.
Other options are OK.
Nickba
 

Re: PicoScope 6 Crashes trigger

Postby Guest » Tue Oct 27, 2009 2:19 am

Today I tried to export the reference data and it is crashed too!! I am I the only one having these crashes? Is there something that I should do to make the software work?
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Erik » Tue Oct 27, 2009 7:56 am

Which version of PicoScope6 are you running?

Check Menu -> Help -> About
Erik
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Re: PicoScope 6 Crashes trigger

Postby Guest » Tue Oct 27, 2009 9:14 pm

Hi Erik,

The version is 6.14.2.0
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Erik » Wed Oct 28, 2009 7:42 am

Do you mean 6.2.14.0? I don't believe we have released a 6.14... yet.
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Re: PicoScope 6 Crashes trigger

Postby Guest » Thu Oct 29, 2009 7:08 pm

Sorry, 6.2.14.0 is the version!! What is causing the crashes? I tried to export a trace to CSV and it crashed too!!
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Erik » Fri Oct 30, 2009 7:53 am

Could you send an email to support@picotech.com describing the steps you take to make the software crash. Also put the version you are using in the email.
Erik
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Re: PicoScope 6 Crashes trigger

Postby Guest » Fri Oct 30, 2009 8:14 pm

Hello Erik,

I installed the service pack 3(it was on Service pack 2) and now the software doesn't start anymore!!
I tried to uninstall it and install the previous version from your site, but the same problem happened!!
Now everytime I try to start the software I receive the Application Error window and it closes!
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Guest » Fri Oct 30, 2009 8:57 pm

Hello again,

I just installed the version R6.0.12 that came with the Scope. This version works fine, but it cannot open the traces from the newer version!!
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Guest » Fri Oct 30, 2009 10:26 pm

Hi again!!

I have more information for you. I installed the PicoScope version 6.2.14.0 in another machine with service pack 2 and the same problems that I had befor upgrading to service pack 3 happened!!!

So, in machines with the service pack 2, PicoScope 6.2.14.0 will work, but will crash when:

* export the reference data
* convert to .csv
* setup the Advanced trigger in the LOGIC option

With machines with service pack 3 the software crashes before start!

We need a solution here!!
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Guest » Tue Nov 03, 2009 9:16 pm

Exactly same problem here too!!!


[quote="Guest"]Hi again!!

I have more information for you. I installed the PicoScope version 6.2.14.0 in another machine with service pack 2 and the same problems that I had befor upgrading to service pack 3 happened!!!

So, in machines with the service pack 2, PicoScope 6.2.14.0 will work, but will crash when:

* export the reference data
* convert to .csv
* setup the Advanced trigger in the LOGIC option

With machines with service pack 3 the software crashes before start!

We need a solution here!![/quote]
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Guest » Wed Nov 04, 2009 3:00 pm

Any news about this issue?
Guest
 

Re: PicoScope 6 Crashes trigger

Postby Erik » Wed Nov 04, 2009 3:15 pm

Erik wrote:Could you send an email to support@picotech.com describing the steps you take to make the software crash. Also put the version you are using in the email.
Erik
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Re: PicoScope 6 Crashes trigger

Postby Guest » Thu Nov 05, 2009 5:39 am

For Windows XP SP3 there no STEPs, the software just crashes when starting!!!
Guest
 

Re: PicoScope 6 Crashes trigger

Postby ziko » Fri Nov 06, 2009 11:19 am

Hi if anyone is having any problems, please email support@picotech.com for further assistance.

Kind regards
Ziko

Technical Specialist
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