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Tc-08 blank data file

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Tc-08 blank data file

Postby Guest » Thu Jan 15, 2009 4:00 pm

Hello

I recorded a data file using a tc-08 serial logger, connected to a dell mini 9, using a usb to serial connector. The PWL file will open and contains the correct number of readings etc, however the data tables are blank. The PWL file is large: 161Kb for 8190 samples on three channels, suggesting the data is there. Any suggestions on how to extract it from the data file. Important experimental data, whichh can not be repeated! Please Help!

Many Thanks

Eric
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Postby Robin » Fri Jan 16, 2009 9:10 am

Hi Eric

Can you send the file to support@picotech.com?

Regards

Robin
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Re: Tc-08 blank data file

Postby DanielW » Wed Oct 28, 2009 10:25 am

Was it possible to recover the file? I have very similar problems after laptop unplanned shutdown during recording data.

Cheers,
Daniel.
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Re: Tc-08 blank data file

Postby Robin » Thu Oct 29, 2009 9:07 am

Hi

We can sometimes recover the files, so I would recommend sending it in (support@picotech.com). Could you also send an uncorrupted data file that was generated using exactly the same settings?

Robin
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Re: Tc-08 blank data file

Postby DanielW » Thu Oct 29, 2009 11:33 am

Robin wrote:Hi

We can sometimes recover the files, so I would recommend sending it in (support@picotech.com). Could you also send an uncorrupted data file that was generated using exactly the same settings?

Robin


Hi Robin,
I have attempted to send my file to (support@picotech.com) but have received an "Undeliverable: Delivery Status Notification (Failure) " message.

" Your message did not reach some or all of the intended recipients.

Subject: Broken .plw file

The following recipient(s) cannot be reached:

support@picotech.com on 29/10/2009 11:28
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
<mail. :roll: .co.uk #4.0.0 smtp;450 Requested mail action not taken: mailbox unavailable>"



Is there something wrong with your address?

Cheers,
Daniel.
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Re: Tc-08 blank data file

Postby Robin » Fri Oct 30, 2009 1:21 pm

That's the correct address and I'm not aware of any problems (we are receiving emails). I'm not sure if there is a limit on attachment size. I would suggest trying again and if you still have problems, call 01480 396 395 and ask for technical support.
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Re: Tc-08 blank data file

Postby DanielW » Fri Oct 30, 2009 1:27 pm

Thanks Robin, I have been talking to Peter via email. May have to resort to snail mailing the file on a CD...
Cheers,
Daniel.
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