PicoScope 2203 freeze my computer

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mk
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PicoScope 2203 freeze my computer

Post by mk » Thu Oct 16, 2008 11:08 am

Hello,

I tried to install the Picoscope on my computer at work.
When i plug the Picoscope i get the following message:
"No suitable device was found...".
The driver is installed, but i can not find it in the device manager.
The system freezes at reboot.

At home everything is all right with the software and i can see changes in the device manager, when i plug the picoscope in.

Please help, thanks.

ziko
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Post by ziko » Fri Oct 17, 2008 11:23 am

Hi mk,

Do you have admin rights on your computer at work? Please ensure it does.

Kind regards
Ziko

Technical Specialist

mk
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Post by mk » Fri Oct 17, 2008 11:57 am

Shure, i have admin-rights.

Sometimes i can see the picoscope in my device manager, but there are two drivers loaded. The picopp.sys and the libusb0.sys.

Regards mk

ziko
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Post by ziko » Mon Oct 20, 2008 9:17 am

Hi what operating system are you using? The device should only be using the picopp.sys.

Kind regards
Ziko

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mk
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Post by mk » Mon Oct 20, 2008 11:13 am

I use Win XP SP3.

We used a development board with an Cypress USB Controller FX2 some time ago... is that the reason?

How can i force the correct driver?

regards mk

ziko
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Post by ziko » Thu Oct 23, 2008 2:46 pm

Hi mk,

I do not know what libusb0.sys is from but I would suggest looking on the web. If there any traces of that development board software then remove it (if you don't need it ofcourse) and see if the problem persists.

Kind regards

Ziko
Ziko

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mk
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Post by mk » Fri Oct 31, 2008 8:33 am

Hi,

I need urgend a resolution for my problem. Please help me.


regards mk

ziko
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Post by ziko » Mon Nov 03, 2008 10:51 am

Hi

The device should only be using picopp.sys. Try using a powered USB hub and plug in the scope into it. When the hardware wizzard comes up select to "Install from a specific location (Advanced)" then browse the driver and search for the picopp.inf on c:\WINDOWS\inf\. then continue with the installation.

Let me know how you get on.

Kind regards
Ziko

Technical Specialist

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