6402D with v7 Software?

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Mango12345
Newbie
Posts: 0
Joined: Fri Sep 29, 2023 2:28 am

6402D with v7 Software?

Post by Mango12345 »

Hi,

I can't connect my Picoscope 6402D to the Picoscope 7 software. I had a look in trace.xml, it says the following:

Code: Select all

    Attempting to load ps6000.dll
    Checking driver 'ps6000.dll' exists in executable path 'C:\Program Files\Pico Technology\PicoScope 7 T&M Stable\
    Driver found 'C:\Program Files\Pico Technology\PicoScope 7 T&M Stable\ps6000.dll'
    Finished loading ps6000.dll
    Opening device unsuccessful. Error UnknownDeviceError [FpgaFail(78)]
    NoData
    GlobalDeviceManager.Close()
This occurs on both Windows and Linux hosts.

Is there a way to resolve this? I note this isn't listed as a supported device in the software download page, should I be using an older version of the software?

Gerry
PICO STAFF
PICO STAFF
Posts: 1124
Joined: Mon Aug 11, 2014 11:14 am

Re: 6402D with v7 Software?

Post by Gerry »

Hi Mango12345

Sorry for the delay in responding,

If you haven't already done so, could you contact us on our helpdesk at support@picotech.com, regarding this problem, as it looks like it could be a hardware fault.

Regards,

Gerry
Gerry
Technical Specialist

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