Installation error 26352

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Mischka
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Joined: Thu Jul 06, 2023 12:10 pm

Installation error 26352

Post by Mischka »

I try to install the latest version of Picoscope (7. 1. 2 (64-bit) but get the error text "The installer has encountered. . . The error code is 26352.

Has anyone already made the mistake and do you know a solution?

Man thanks,
Mischka

adewdney
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Joined: Tue Jul 18, 2023 10:20 am

Re: Installation error 26352

Post by adewdney »

I am also having this problem on more than one Win 10 64-bit computer. The previous PicoScope 6 release installs without any problems.

Daniel1958
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Joined: Tue Aug 15, 2023 7:21 pm

Re: Installation error 26352

Post by Daniel1958 »

I might have the same problem not being able to install PicoScope 7. I have tried both the stable version 7.1.2 (64-bit) and the early version 7.1.9 (64-bit).
I am using Windows 10 64 bit Enterprise 2015 LTSB.
8 GByte RAM
see attached install error log
Attachments
PicoScope_7_T&M_Early_Access_20230815211038.log
(12.6 KiB) Downloaded 167 times

jpk216
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Joined: Wed Sep 20, 2023 12:43 am

Re: Installation error 26352

Post by jpk216 »

I believe that I have the same error. I tried with the latest stable release. Also, my log file is attached. A fix or a workaround on this would be much appreciated.
Attachments
PicoScope_7_T&M_20230919204451.log
(11.58 KiB) Downloaded 163 times

Gerry
PICO STAFF
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Joined: Mon Aug 11, 2014 11:14 am

Re: Installation error 26352

Post by Gerry »

Hi Mischka and adewdney,

Could you post your install logs (or repeat the install and post them).

Also, could you all send a Screen shots of your System info, and let us know what version of .NET you have installed.

Regards,

Gerry
Gerry
Technical Specialist

jpk216
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Joined: Wed Sep 20, 2023 12:43 am

Re: Installation error 26352

Post by jpk216 »

That System Info log file from the HP performance advision also shows the .NET version. My framework version returns as 528372, so I am in somewhere in the 4.8 version family.
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SystemInfo.txt
(2.42 KiB) Downloaded 138 times

Gerry
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Posts: 1144
Joined: Mon Aug 11, 2014 11:14 am

Re: Installation error 26352

Post by Gerry »

HI jpk216 (or anyone else with the same problem).

As the last known version of software in which this occurred was 'PicoScope_7.1.2.15463_TnM_Stable.exe', if this is still a problem, could you do the following:
(a) confirm that this is occurring with the latest version of PicoScope 7 (7.1.13) here: https://www.picotech.com/download/softw ... Stable.exe
(b) send a support request in to our Help Desk here: support@picotech.com, and add 'F.A.O. Gerry' in the Title.

Regards,

Gerry
Gerry
Technical Specialist

Gerry
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Posts: 1144
Joined: Mon Aug 11, 2014 11:14 am

Re: Installation error 26352

Post by Gerry »

.....I forgot to add that this could be due to the Pico Technology Authentication certificates being previously installed where you as a user, of the software, don’t have access rights to replace them. Before we hand this over to our development team, it would be useful for us (and may be a quicker solution for you) if you could try deleting them using the Certificate Manager.

So, could you try one of the following steps (or both if the other step doesn't work):

Method 1
a) Use the combined key-press (windows+R) to run an executable, and type “certmgr.msc” to run the Certificate Manager

b) In the Manager, click on “Trusted Publishers” to expand the drop down list, then select the Pico Technology Ltd certificates that are older than the current date (that typically don’t have a Friendly Name) and permanently delete them.

C) Re-run the Installation.

Method 2
Use the steps mentioned here: viewtopic.php?t=18991&start=15 (for PicoScope 7 rather than the SDK)

Could you then let us know the outcome.

Regards,

Gerry
Gerry
Technical Specialist

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