App won't start on MacOS Catalina

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RobVa
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App won't start on MacOS Catalina

Post by RobVa »

I successfully installed PicoScope 7 but the app crashes when I start it.
I already bought a PicoScope but without the software it will be useless. What can I do?
Attached is the error report. Any suggestions are extremely welcome!
Attachments
Screenshot 2023-06-05 at 19.53.41.png

bennog
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Re: App won't start on MacOS Catalina

Post by bennog »

I am nowhere near a apple knowledge person, but for the picoscope developer the info below the bottom line will be far more interesting then the info you show in the image.

Can you post the whole text shown in the window.

Benno

RobVa
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Re: App won't start on MacOS Catalina

Post by RobVa »

Hello Benno,

True, this is the most relevant, I think:

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[PSV_ya_1 setStyle:]: unrecognized selector sent to instance 0x7fa74cf8d770'
abort() called
terminating with uncaught exception of type NSException

But here is the whole error message with the binary images part removed as that would make the message too large to post here:

===begin ====

Process: PicoScope7 [27566]
Path: /Applications/PicoScope 7 T&M.app/Contents/MacOS/PicoScope7
Identifier: com.picotech.picoscope7tnm
Version: 7.1.2 (7.1.2.15463)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: PicoScope7 [27566]
User ID: 501

Date/Time: 2023-06-06 10:32:52.311 +0200
OS Version: Mac OS X 10.15.7 (19H2026)
Report Version: 12
Anonymous UUID: 290299A8-AF81-7F15-CF22-AD8C6D41D930

Sleep/Wake UUID: 64061F81-961D-43EC-893D-942CA4F46956

Time Awake Since Boot: 140000 seconds
Time Since Wake: 55000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 tid_307 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[PSV_ya_1 setStyle:]: unrecognized selector sent to instance 0x7fa74cf8d770'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff37303a17 __exceptionPreprocess + 250
1 libobjc.A.dylib 0x00007fff6f21ba9e objc_exception_throw + 48
2 CoreFoundation 0x00007fff37382e36 -[NSObject(NSObject) __retain_OA] + 0
3 CoreFoundation 0x00007fff37268190 ___forwarding___ + 1427
4 CoreFoundation 0x00007fff37267b68 _CF_forwarding_prep_0 + 120
5 ??? 0x0000000113dabfa1 0x0 + 4628070305

Thread 0 Crashed:: tid_307 Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff7050332a __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff705c3e60 pthread_kill + 430
2 libsystem_c.dylib 0x00007fff7048a8a2 __abort + 139
3 libsystem_c.dylib 0x00007fff7048a817 abort + 135
4 libc++abi.dylib 0x00007fff6d6ef458 abort_message + 231
5 libc++abi.dylib 0x00007fff6d6e08bf demangling_terminate_handler() + 262
6 libobjc.A.dylib 0x00007fff6f21da57 _objc_terminate() + 96
7 libc++abi.dylib 0x00007fff6d6ee887 std::__terminate(void (*)()) + 8
8 libc++abi.dylib 0x00007fff6d6f11a2 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
9 libc++abi.dylib 0x00007fff6d6f1169 __cxa_throw + 113
10 libobjc.A.dylib 0x00007fff6f21bbcc objc_exception_throw + 350
11 com.apple.CoreFoundation 0x00007fff37382e36 -[NSObject(NSObject) doesNotRecognizeSelector:] + 132
12 com.apple.CoreFoundation 0x00007fff37268190 ___forwarding___ + 1427
13 com.apple.CoreFoundation 0x00007fff37267b68 _CF_forwarding_prep_0 + 120
14 ??? 0x0000000113dabfa1 0 + 4628070305

Thread 1:
0 libsystem_pthread.dylib 0x00007fff705bfb68 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff705bfb68 start_wqthread + 0

Thread 3:: SGen worker
0 libsystem_kernel.dylib 0x00007fff704ff872 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff705c4425 _pthread_cond_wait + 698
2 com.picotech.picoscope7tnm 0x0000000107cd4f03 thread_func + 227
3 libsystem_pthread.dylib 0x00007fff705c4109 _pthread_start + 148
4 libsystem_pthread.dylib 0x00007fff705bfb8b thread_start + 15

Thread 4:: Finalizer
0 libsystem_kernel.dylib 0x00007fff704fce26 semaphore_wait_trap + 10
1 com.picotech.picoscope7tnm 0x0000000107ba590b finalizer_thread + 315
2 com.picotech.picoscope7tnm 0x0000000107c76eb3 start_wrapper_internal + 403
3 com.picotech.picoscope7tnm 0x0000000107c76cfe start_wrapper + 62
4 libsystem_pthread.dylib 0x00007fff705c4109 _pthread_start + 148
5 libsystem_pthread.dylib 0x00007fff705bfb8b thread_start + 15

Thread 5:
0 libsystem_pthread.dylib 0x00007fff705bfb68 start_wqthread + 0

Thread 6:
0 libsystem_pthread.dylib 0x00007fff705bfb68 start_wqthread + 0

Thread 7:: Timer-Scheduler
0 libsystem_kernel.dylib 0x00007fff704ff872 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff705c4457 _pthread_cond_wait + 748
2 com.picotech.picoscope7tnm 0x0000000107ce8521 mono_os_cond_timedwait + 81
3 com.picotech.picoscope7tnm 0x0000000107c84552 mono_w32handle_timedwait_signal_handle + 210
4 com.picotech.picoscope7tnm 0x0000000107c84416 mono_w32handle_wait_one + 758
5 com.picotech.picoscope7tnm 0x0000000107c84687 mono_w32handle_wait_multiple + 199
6 com.picotech.picoscope7tnm 0x0000000107c70580 ves_icall_System_Threading_WaitHandle_Wait_internal + 176
7 com.picotech.picoscope7tnm 0x0000000107bc8638 ves_icall_System_Threading_WaitHandle_Wait_internal_raw + 104
8 ??? 0x0000000111bd80c9 0 + 4592599241
9 ??? 0x0000000111bd7d03 0 + 4592598275
10 ??? 0x0000000111bf9288 0 + 4592734856
11 ??? 0x0000000111bf03db 0 + 4592698331
12 com.picotech.picoscope7tnm 0x0000000107ae9bf3 mono_jit_runtime_invoke + 1603
13 com.picotech.picoscope7tnm 0x0000000107c1e2a8 mono_runtime_invoke_checked + 136
14 com.picotech.picoscope7tnm 0x0000000107c24ced mono_runtime_delegate_try_invoke + 157
15 com.picotech.picoscope7tnm 0x0000000107c76fa7 start_wrapper_internal + 647
16 com.picotech.picoscope7tnm 0x0000000107c76cfe start_wrapper + 62
17 libsystem_pthread.dylib 0x00007fff705c4109 _pthread_start + 148
18 libsystem_pthread.dylib 0x00007fff705bfb8b thread_start + 15

Thread 8:: TestProcessor
0 libsystem_kernel.dylib 0x00007fff704ff872 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff705c4425 _pthread_cond_wait + 698
2 com.picotech.picoscope7tnm 0x0000000107ce853d mono_os_cond_timedwait + 109
3 com.picotech.picoscope7tnm 0x0000000107c84552 mono_w32handle_timedwait_signal_handle + 210
4 com.picotech.picoscope7tnm 0x0000000107c84416 mono_w32handle_wait_one + 758
5 com.picotech.picoscope7tnm 0x0000000107c84687 mono_w32handle_wait_multiple + 199
6 com.picotech.picoscope7tnm 0x0000000107c70580 ves_icall_System_Threading_WaitHandle_Wait_internal + 176
7 com.picotech.picoscope7tnm 0x0000000107bc8638 ves_icall_System_Threading_WaitHandle_Wait_internal_raw + 104
8 ??? 0x0000000111bd80c9 0 + 4592599241
9 ??? 0x0000000111bd7d03 0 + 4592598275
10 ??? 0x0000000111bf9288 0 + 4592734856
11 ??? 0x0000000111bf03db 0 + 4592698331
12 com.picotech.picoscope7tnm 0x0000000107ae9bf3 mono_jit_runtime_invoke + 1603
13 com.picotech.picoscope7tnm 0x0000000107c1e2a8 mono_runtime_invoke_checked + 136
14 com.picotech.picoscope7tnm 0x0000000107c24ced mono_runtime_delegate_try_invoke + 157
15 com.picotech.picoscope7tnm 0x0000000107c76fa7 start_wrapper_internal + 647
16 com.picotech.picoscope7tnm 0x0000000107c76cfe start_wrapper + 62
17 libsystem_pthread.dylib 0x00007fff705c4109 _pthread_start + 148
18 libsystem_pthread.dylib 0x00007fff705bfb8b thread_start + 15

Thread 9:: tid_14f07
0 libsystem_kernel.dylib 0x00007fff704ff872 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff705c4457 _pthread_cond_wait + 748
2 com.picotech.picoscope7tnm 0x0000000107ce8521 mono_os_cond_timedwait + 81
3 com.picotech.picoscope7tnm 0x0000000107c84552 mono_w32handle_timedwait_signal_handle + 210
4 com.picotech.picoscope7tnm 0x0000000107c84416 mono_w32handle_wait_one + 758
5 com.picotech.picoscope7tnm 0x0000000107c0fc90 ves_icall_System_Threading_Monitor_Monitor_wait + 432
6 com.picotech.picoscope7tnm 0x0000000107bc6d21 ves_icall_System_Threading_Monitor_Monitor_wait_raw + 81
7 ??? 0x0000000113d3ace5 0 + 4627606757
8 ??? 0x0000000113d3a24b 0 + 4627604043
9 ??? 0x0000000113d38a0b 0 + 4627597835
10 ??? 0x0000000113d2c819 0 + 4627548185
11 ??? 0x0000000113d2c4e3 0 + 4627547363
12 ??? 0x0000000111bf03db 0 + 4592698331
13 ??? 0x0000000113d2bac3 0 + 4627544771
14 ??? 0x0000000111bf03db 0 + 4592698331
15 com.picotech.picoscope7tnm 0x0000000107ae9bf3 mono_jit_runtime_invoke + 1603
16 com.picotech.picoscope7tnm 0x0000000107c1e2a8 mono_runtime_invoke_checked + 136
17 com.picotech.picoscope7tnm 0x0000000107c24ced mono_runtime_delegate_try_invoke + 157
18 com.picotech.picoscope7tnm 0x0000000107c76fa7 start_wrapper_internal + 647
19 com.picotech.picoscope7tnm 0x0000000107c76cfe start_wrapper + 62
20 libsystem_pthread.dylib 0x00007fff705c4109 _pthread_start + 148
21 libsystem_pthread.dylib 0x00007fff705bfb8b thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010c132dc0 rcx: 0x00007ffee82405a8 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffee82405d0 rsp: 0x00007ffee82405a8
r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x000000010c132dc0 r11: 0x0000000000000246
r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x0000000000000016
rip: 0x00007fff7050332a rfl: 0x0000000000000246 cr2: 0x0000700005ca9000

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


=== Binary Images info removed =====

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 96133
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=907.6M resident=0K(0%) swapped_out_or_unallocated=907.6M(100%)
Writable regions: Total=653.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=653.1M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 880K 2
CoreImage 24K 2
Foundation 4K 1
Kernel Alloc Once 8K 1
MALLOC 205.3M 68
MALLOC guard page 32K 7
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.1M 10
Stack 18.4M 14
Stack Guard 16K 4
VM_ALLOCATE 43.1M 184
VM_ALLOCATE (reserved) 96K 3 reserved VM address space (unallocated)
__DATA 77.4M 693
__DATA_CONST 915K 28
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 389.5M 15
__OBJC_RO 32.3M 1
__OBJC_RW 1860K 2
__TEXT 518.1M 677
__UNICODE 564K 1
mapped file 137.7M 105
shared memory 640K 15
=========== ======= =======
TOTAL 1.8G 1839
TOTAL, minus reserved VM space 1.5G 1839

Model: MacBookPro10,2, BootROM 429.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 2.6 GHz, 8 GB, SMC 2.6f59
Graphics: kHW_IntelHD4000Item, Intel HD Graphics 4000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (7.21.190.33 AirPortDriverBrcm4360-1601.1)
Bluetooth: Version 7.0.6f8, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD256E, 251 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4



===end =====

56_oval
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Re: App won't start on MacOS Catalina

Post by 56_oval »

I just bought the 2204a as well and I'm using a macbook with catalina. Ive tried picoscope 7.1.2 and the Beta version 7.1.4 and both "quit unexpectedly". Like you, I agree the hardware is useless without the software to run it. I've emailed the company but haven't gotten a fix yet.

56_oval
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Re: App won't start on MacOS Catalina

Post by 56_oval »

So I was able to get the automotive version to work for me which is what I was needing anyways. Hopefully it’s a fix for you as well. I never was able to get the T&M version to work.

Martyn
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Re: App won't start on MacOS Catalina

Post by Martyn »

I have flagged the error message to the development team for comment.

With regards to the 2204a on the Automotive Version, is it working in demo mode or actually communicating with the scope?
Martyn
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56_oval
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Re: App won't start on MacOS Catalina

Post by 56_oval »

Martyn wrote:
Wed Jun 07, 2023 6:32 am
I have flagged the error message to the development team for comment.

With regards to the 2204a on the Automotive Version, is it working in demo mode or actually communicating with the scope?
I posted before hooking up the scope. No, the 2204 will not communicate with the automotive software. back to square one.

RobVa
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Re: App won't start on MacOS Catalina

Post by RobVa »

The same is true for me. The app won't start no matter if the scope is connected to the USB port or not. So no demo mode either.
Hoping for a quick reply from the dev team!

Martyn
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Re: App won't start on MacOS Catalina

Post by Martyn »

Can I check the Automotive Version that started in demo mode? Was it the 7.0.116 Stable or 7.1.4 Early Access
Martyn
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mikehally
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Re: App won't start on MacOS Catalina - or Mojave

Post by mikehally »

hi, same problem with OSX Mojave (10.14.6), similar error code dump, happy to post it if that helps.

Martyn
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Re: App won't start on MacOS Catalina

Post by Martyn »

Which version of PicoScope 7 are you trying to run?
Martyn
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RobVa
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Re: App won't start on MacOS Catalina

Post by RobVa »

Hi Martyn,
According to the "get info" sidebar it is version 7.1.2
414.2MB on disc

RobVa
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Re: App won't start on MacOS Catalina

Post by RobVa »

I noticed that 7.1.4 is now marked early access. I don't think that was the case when I downloaded the software a few weeks ago, but I cannot be sure.
So I downloaded and installed 7.1.2 .... This also fails in the same manner as 7.1.4.
Back to square one. Still have the idle hardware lying around but still keen to get it running.

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Re: App won't start on MacOS Catalina

Post by Martyn »

Can you check with the previous stable version of the software

https://www.picotech.com/download/softw ... .13984.pkg
Martyn
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RobVa
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Re: App won't start on MacOS Catalina

Post by RobVa »

Hi Martyn,
I'm afraid it is no better - same crash:

Process: PicoScope7 [84505]
Path: /Applications/PicoScope 7 T&M.app/Contents/MacOS/PicoScope7
Identifier: com.picotech.picoscope7tnm
Version: 7.1.2 (7.1.2.15463)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: PicoScope7 [84505]
User ID: 501
. . . . . . . . . . . . . . . . . . . .

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[PSV_ya_1 setStyle:]: unrecognized selector sent to instance 0x7fc0d6ea18c0'
abort() called
terminating with uncaught exception of type NSException


Hope the bits of trace above help ....

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