PicoScope6_r6_14_54 does not find 2204A

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kaimex
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PicoScope6_r6_14_54 does not find 2204A

Post by kaimex »

Hello,

I purchased a 2204A in 2018 and have been using it with PicoScope6_r6_13_15.exe until an hour ago.
Then I installed the new version PicoScope6_r6_14_54.exe .
This version does not find the connected device.
When I unplug and plug in again the program starts in demo-mode.
The menu item File->Connect_device shows an empty device list.
Unplugging and plugging-in again does not make a change.

How can I get the program to recognize the 2204A ?

Kai
Addendum: I am using Windows 7 64 Bit Home Premium.
I have heard from other users of the 2204A that they have encountered the same problem, also with PicoScope7.
One guy said, possibly PicoScope6_r6_13_17.exe was the last version that cooperated with the 2204A.

kaimex
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Joined: Tue Feb 26, 2019 4:29 pm

Re: PicoScope6_r6_14_54 does not find 2204A

Post by kaimex »

As nobody replies to my problem report
I have looked for other peoples experiences with the 2204A and PicoScope6 and ...7.
This led me to this youtube-video:
https://www.youtube.com/watch?v=PVtSvYQLSOo
The author tells that PicoScope6_r6_14_54.exe is the last version
and that PicoScope6 will no longer be supported from 2022 on.
Is that true ?
He also describes PicoScope7 as having a very simplified GUI aiming at use on touch-screens, so presumably not for use under Windows 7 & 8.
Is that true ?
The Pico Tech web pages still inform that PicoScope6 and PicoScope7 are compatible with Windows 7 to 10.
What is correct ?
Kai

Gaspar
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Re: PicoScope6_r6_14_54 does not find 2204A

Post by Gaspar »

Did you change the hardware? With my new laptop I had a similar problem, it was with the USB power. Connected to an active (powered) USB hub and everything works. Also on a USB 3.0 C-type plug, using an appropriate cable instead of the blue one.

kaimex
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Joined: Tue Feb 26, 2019 4:29 pm

Re: PicoScope6_r6_14_54 does not find 2204A

Post by kaimex »

No, I have only changed the PicoScope6 version.
v6.14.54 does not find the 2204A, v6.13.17 finds it.
I have changed back and forth.
FRA4PicoScope with the latest PicoSDK also finds the 2204A.
In the meantime I have directly written to PicoTech's support.
Last Friday somebody answered and asked for a trace.xml report.
I have sent one for each version of PicoScope6 on Sunday and am hoping and waiting for positive response...

I have seen your post.
My PC has USB 2 on the front and USB 3 on the back panel, but until now I always used the front USB 2 connections.

Regards Kai

kaimex
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Joined: Tue Feb 26, 2019 4:29 pm

Re: PicoScope6_r6_14_54 does not find 2204A

Post by kaimex »

Yesterday I have inquired from PicoTech support, whether they have found a solution to the problem and whether they will provide an updated and corrected version of PicoScope 6.
The answer is:
"No we are no longer supporting Windows 7 as its no longer receiving windows updates. And not supported by MS.
So you will have to keep using the old version of PS - V6.13.17
Have tried using PicoScope 7?
Its expected that PicoScope 6 will be made end of life this year."

Other users of the 2204A under Windows 7 told me that PicoScope7 does not find it ... .
The web pages of PicoTech still claim that the current version of PicoScope6 is compatible ("supports") Windows 7 .

Kai

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