oscilloscope 4225 series don't recognize by any software

Having problems ? let us know the details here
Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

oscilloscope 4225 series don't recognize by any software

Post by Joelo »

good day

I recently buy a picoscope 4225 and since I bought I can't use because any PC recognize the equipment, we use a pc windows 10 update with the latest version because we work for an industry and the rules are that the PCs always need to be update, I tried the 6 version and 7 version of the software and nothing, help please, this equipment are result like very expensive paperweight for the company. :cry:

Gerry
PICO STAFF
PICO STAFF
Posts: 1145
Joined: Mon Aug 11, 2014 11:14 am

Re: oscilloscope 4225 series don't recognize by any software

Post by Gerry »

Hi Joelo,

Did you download PicoScope 6/7 Automotive from here: https://www.picoauto.com/downloads?

Regards,

Gerry
Gerry
Technical Specialist

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

yep, i download the Soft from that page and nothing, we use company laptops and we use Windows 10 and always need to be update. Please Help MEEEE

Martyn
Site Admin
Site Admin
Posts: 4491
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: oscilloscope 4225 series don't recognize by any software

Post by Martyn »

Does the device show up in Device Manager?
Are you using the correct Pico Technology Blue USB3 Cable?
Martyn
Technical Support Manager

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

we install the 6 version and don't recognize the picoscope and the 7 version don't let us install.

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i use the blue usb blue cable that come with the picoscope kit, in some laptops don't show up the equipment and in the others the equipment show up but with a note that the equipment don't recognize it.

Martyn
Site Admin
Site Admin
Posts: 4491
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: oscilloscope 4225 series don't recognize by any software

Post by Martyn »

Can you open the PicoScope 6 software, so that it runs demo mode, and then send me the text from
Help->About

Also can you send me the result from running
Winver
from the command prompt on your PC
Martyn
Technical Support Manager

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i just can install the 7 most update version and nothing, seems that can read but then disappear, attached in this post are the request screenshot you ask.

regards

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i don't see any image attached so:

Winver
Version 1909 (OS Build 18363.1977)

The version 7 of the soft don't display any Help button in the demo version.

Martyn
Site Admin
Site Admin
Posts: 4491
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: oscilloscope 4225 series don't recognize by any software

Post by Martyn »

For PS7 the info on version can be found from the left panel More->AboutPicoScope
Attachments
PS7 Info.png
(159.09 KiB) Not downloaded yet
Martyn
Technical Support Manager

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

i can't attached the image, so:

PC oscilloscope software version: 7.0.80.9125

Model: Demo
Serial number: Demo
Driver Version:7.0.80.9125
Attachments
Capture41.PNG

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

ok maybe i can :D , this is one PC of 6, hope you can help us.

Gaspar
User
User
Posts: 2
Joined: Sat Jan 08, 2022 6:00 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Gaspar »

I had a similar problem, it was with the USB power. Connected to an active (powered) USB hub and everything works. Also on a USB 3.0 C-type plug, using an appropriate cable instead of the blue one.

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

still waiting, Please could you help us?

Joelo
Active User
Active User
Posts: 10
Joined: Wed Dec 15, 2021 7:06 pm

Re: oscilloscope 4225 series don't recognize by any software

Post by Joelo »

Gaspar wrote:
Wed Jan 12, 2022 2:08 pm
I had a similar problem, it was with the USB power. Connected to an active (powered) USB hub and everything works. Also on a USB 3.0 C-type plug, using an appropriate cable instead of the blue one.
i checked the Laptops we use and only one have the Type C entrance, so could you share with me the model of the hub you use??

Post Reply