My name is David and I am having issues with installing the 2204A software on my Samsung laptop. I thought the Windows program would work out yet, I get a particular message when I enter the program (image below).
A little bit of foreshadowing, I am asked to repair the software and I do select the repair option. I allow the software to do what it needs to do automatically which is cool yet, it's never successful. I do this repeatedly and nothing works. The only other message I get asks me if I allow the software to make changes to my computer in which I input yes to continue and it does not help. I've also inputted no to making changes and it just cancels the repair.
A few steps back, during the initial installation, I am also asked if I allow the software to make changes to my computer. I input yes to make it go through, and I think common sense would be if I input no, the installation just stops there (I have not tried it yet though).
I have tried a few software as well. I need PicoSDK 10.7.20 (64-bit)- unsuccessful. I have tried PicoSDK 10.7.20 (32-bit)- unsuccessful. I've tried PicoSDK 10.6.10.22- nothing. Lastly, I have tried PicoScope6 6.11.12- nothing. This last one I found in a forum trying if it will work for a new model Windows laptop like mine. I believe this Samsung laptop I'm using is a Windows model (I have the Windows setup- Picture below) although I believe Intel is another type similar to Windows (correct me if I'm wrong).
In conclusion, I've tried a few software programs meant for Windows thinking they'll work yet no success. I am repeatedly asked to repair and nothing changes. I install, uninstall and install which is no good. Any more ideas or my Samsung Laptop not compatible. I appreciate the help yall.
I would suggest uninstalling, then checking that the Samsung has all the latest updates for Windows including .Net and then, after a power cycle, trying to install the software again. If that is not successful then please email support@picotech.com as we will need to look into the issue in more detail.