Picoscope 6 freezes every few minutes

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Kolibril
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Posts: 1
Joined: Sat Aug 03, 2019 10:28 am

Picoscope 6 freezes every few minutes

Post by Kolibril »

Hi, just startet my 4444 for the first time and face the problem that my Picoscope 6 dies very often. I have mainly worked with the spectrum analyzer, so the errors occurred when switching from log to lin axis, from peak to average value, when resizing windows and so on: nothing special at all. This happens on three different PCs, not exactly repeatable but in similar situations, single and multi monitor systems, WIN 7 and 10, totally different hardware, 4444 attached or simulation only. I include a system summary of one of the PCs (a HP elite workstation under win 10 prof), different trace.xml files which I tried to name after the incident, and some ~.PSSETTINGS which I hope could be useful. I appreciate every tiny bit of help, as I'm afraid that I have to return the Pico bundle if things go on like this. Thanks a lot.
Attachments
trace.xml
(74.29 KiB) Downloaded 284 times
trace - Umschaltung Spitzenwertspeicherung.xml
(193.36 KiB) Downloaded 278 times
trace - Umschalten -log-lin y-achse.xml
(27.05 KiB) Downloaded 272 times
lastsessions.PSSETTINGS
(3.67 KiB) Downloaded 269 times
default.PSSETTINGS
(4.06 KiB) Downloaded 281 times
elite system summary.PNG

Martyn
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Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: Picoscope 6 freezes every few minutes

Post by Martyn »

I believe that you fixed the issue by applying updates to your PC.
Martyn
Technical Support Manager

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