Pico scope stops and start again

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Jumshed
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Pico scope stops and start again

Post by Jumshed » Mon Jan 21, 2019 4:30 am

Hi I am using Picoscope 5443D and Picoscope 6 software. I observer it stops updating data on plots at it were hanged after running few minutes and then itself starts working after 1-2 minutes. This thing continue, stops updating for a while and then again working normally.
Could you please advice me.
Thanks,

Martyn
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Location: St. Neots

Re: Pico scope stops and start again

Post by Martyn » Mon Jan 21, 2019 6:23 am

Which version of PicoScope 6 are you using ?
Can you post a psdata file with your settings so we can run some tests here.
Martyn
Technical Support Manager

Jumshed
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Re: Pico scope stops and start again

Post by Jumshed » Mon Jan 21, 2019 2:57 pm

Hi,
I am using PicoScope® 6 - PC Oscilloscope software version: 6.13.6.3775
Model: PicoScope 5443D MSO
USB Version: 3.0
Hardware Version: 1
Driver Version: 2.1.0.570
Firmware Version: 1.7.15.0 / 1.2.34.0

I have attached the psdaata file I saved. Basically Picoscope freezes and then starts running again. I made some video but not being updated here.

Thanks,

Martyn
Site Admin
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Posts: 3662
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: Pico scope stops and start again

Post by Martyn » Mon Jan 21, 2019 3:09 pm

This is a known issue, caused by the introduction of the Deep Measurement feature, that has been fixed in the latest release.

If you update to the latest version PicoScope 6.13.15 available on our Downloads Page you should find that the streaming performance has been improved significantly.
Martyn
Technical Support Manager

Jumshed
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Joined: Mon Jan 21, 2019 3:54 am

Re: Pico scope stops and start again

Post by Jumshed » Tue Jan 22, 2019 6:13 am

Thanks for reply, I have updated it and will keep on observing it if it fixed the issue.

Thanks,

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