access denied error during driver installation

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abubakrhassan
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access denied error during driver installation

Post by abubakrhassan » Wed Nov 28, 2018 6:22 am

hello

I am having trouble in installing picoscope driver. In device manager, I would see westbridge with a yellow exclamation mark next to it. When I attempt installing the driver manually from Pico Technology\PicoScope 6\system\ folder, I get an error stating "access denied contact manufacturer for support" other times it would say "windows cannot confirm driver compatibility with hardware", or something similar. I tried using software in the included CD and the latest version from the website.

this computer is offline running windows 7 pro. device model is picoscope 4444.
I tried the device on three other windows 7 and 10 machines and it works.

abubakrhassan
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Posts: 2
Joined: Wed Nov 28, 2018 5:54 am

Re: access denied error during driver installation

Post by abubakrhassan » Fri Dec 07, 2018 5:44 pm

the issue was related to antivirus software, trendmicro. once it was disabled, the driver installed normally

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