new user questions

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dboyd44
Newbie
Posts: 1
Joined: Sun Nov 04, 2018 10:24 pm

new user questions

Post by dboyd44 » Sun Nov 04, 2018 10:34 pm

I have a 2204a 1) when clicking on icon to start it takes almost 2 minutes to load. 2) there is noise on both channels if I change it to a higher range say 2 volts the A channel noise is gone . B channel is not affected. I can increase to 20 volts with probes in and grounded or probe not connected does not change B channel. Do no have the filtering option.
I am a new user of an" o scope "

Dennis B

Martyn
Site Admin
Site Admin
Posts: 3662
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: new user questions

Post by Martyn » Thu Nov 08, 2018 11:28 am

If you are using Windows 10 then make sure you are fully patched up to date, a recent update will fix the slow start up which was related to a component of the O/S that we use within the application.

Can you post pictures, or better still the psdata file (File->Save->SaveCurrentWaveform), that shows the issue.
Martyn
Technical Support Manager

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