I am sorry that you are having problems with the PicoScope.
Presuming that the software and device driver are correctly installed, if clicking on the 'Autosetup' icon does not bring the trace into view, then please send an email to firstname.lastname@example.org
with the following details:
Contact name, address, email and telephone number, with a brief summary of the problem. We will then issue you with a returns number and address for returning the unit for investigation.