picojohn wrote:Hello Markus,
Please try uninstalling the driver from within device manager and then connect the PicoScope to the PC to invoke the 'new hardware found' procedure. Allow Windows to find and install the driver automatically.
If that does not work, please try uninstalling and then re-installing PicoScope 6, ensuring that you have version 6.0.12.
No way, the same problems as before. I tried the following:
*) uninstall the driver in the driver manager: this was not possible with the device connected, the device manager hangs, I killed the window after looking at the hour glass for half an hour
*) reboot the machine: this was also not possible since the machine hangs during shutdown (actually it always hangs during shutdown when I tried to use the PicoScope device before and the front LED switches off)
*) hard reset (working - no surprise)
*) display hidden entries in the device manager, then three PicoScope instances showed up, one with "PicoScope3000...", the other two with "PicoScope 3000..." (i.e., only differing by the space before the number "3" and otherwise identical). With the device *not* connected, these could be removed in the driver manager
*) reconnect the device: the driver installation wizard starts up and installs the driver, however, during driver installation the LED switches off again -> back to the beginning
*) connecting to a different USB port doesn't help either, so it doesn't seem to be a problem related to the PC's USB hardware
Here is my system information:
*) PicoScope software 126.96.36.199
*) PicoScope driver 188.8.131.52 (date: 2007/04/16)
*) Windows XP Media Center Edition Version 2002 Service Pack 2
Any ideas on how to get the device to work?