PicoScope 6 crashes

Forum for discussing PicoScope version 6 (non-automotive version)
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Bastian
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Joined: Fri Apr 20, 2018 6:16 am

PicoScope 6 crashes

Post by Bastian » Fri Apr 20, 2018 6:30 am

Dear all,

I´m using the PicoScope 5442A with PicoScope 6.12.29.17 on a Dell E5570 Win7 Enterprise 64Bit machine.
Everytime, when I zoom in, the Software is crashing. It crashes even with or without connected device (demo mode). I tryied the PicoScope Beta as well.
I reinstalled the software allready, with no changes.
When I install the software on a virtual machine, it worked fine (as fine as the Pico Software can work......) But sadly, the VM is to slow for a smooth working.

Does anybody got the same problem or an idea, how to solve it?

Thx in advance
Bastian

Martyn
Site Admin
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Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: PicoScope 6 crashes

Post by Martyn » Fri Apr 20, 2018 6:35 am

I would make sure that the WIndows 7 installation is completely up to date, and I would perform a repair on the .Net framework as this can sometimes cause issues.

If this does not fix the problem then please email the crash reports to support@picotech.com and we can look into this in more detail.
Martyn
Technical Support Manager

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