Test and Measurement Forum

x-y problems

Forum for discussing PicoScope (version 5)

x-y problems

Postby Guest » Tue Jul 31, 2007 6:44 pm

Hi,

I have an ADC212-50 with vers. nr. 5.16.2 - 32bit, ADC driver V4.50 on Windows ME.
When I open the frame X-Y it doen't work. I have always on upper left corner of the grid the red triangle for over voltage.
Can you help me?

Bye

Walter
Guest
 

Postby PeterF » Mon Aug 06, 2007 11:36 am

Hi,
If you are getting a continuous reading of over-voltage when no input is connected, it sounds very much like a hardware fault. When did it go wrong? Was it working before an upgrade? What did you last measure?
PeterF.
PeterF
Zen Master
Zen Master
 
Posts: 435
Joined: Thu Jun 07, 2007 10:53 am
Location: Cambridgeshire

Postby Guest » Thu Sep 13, 2007 2:12 pm

Hi,

I put the new release of software but the problem still exists. I have now Windows XP.
Is possible to check the stuff on your laboratory?
Or I can test it to have better informations?

Bye

Walter
Guest
 

Postby picojohn » Mon Sep 17, 2007 2:03 pm

Hello Guest,

The unit functions correctly in our lab.

Did the unit cease working under ME or XP?

Would you please clarify for me, whether or not the unit functions correctly in standard scope view, as you make no mention of that?

Would you also confirm what signals are being applied and the timebase being used.

Presumably, the PicoScope version that you are now running is R5.17.1?

Regards
John
picojohn
Zen Master
Zen Master
 
Posts: 382
Joined: Mon Jun 11, 2007 1:10 pm

Postby Guest » Mon Oct 15, 2007 8:06 pm

Hi,

the unit works good as scope.
I apply sino signals at the input on both channels.
About the Pico software I will check soon.
On ME it worked fine (the times I use it as X-Y), then I found this problem after installation of XP but I am not so sure.
Regarding timebase do you have some suggestions?

Thanks

Walter
Guest
 

Postby picojohn » Tue Oct 16, 2007 8:57 am

Hi Walter,

Could you check the actual version of software that you are using by clicking on 'help' and the selecting 'about'.

Regards
John
picojohn
Zen Master
Zen Master
 
Posts: 382
Joined: Mon Jun 11, 2007 1:10 pm

Postby Guest » Wed Oct 24, 2007 2:09 pm

Hi,

is the last one available.

Bye

WG
Guest
 

Postby picojohn » Thu Oct 25, 2007 9:28 am

Hello Walter,

I have to presume that you are running the latest software version R5.17.1 as you did not confirm which version you have. Further, I need to presume that the software has correctly installed and that the setup process has been followed.

Based upon the above assumptions and our own testing, the indication tends toward a problem with the unit.

If you wish to have the unit checked/repaired, then please send an email to support@picotech.com.

Regards
John
picojohn
Zen Master
Zen Master
 
Posts: 382
Joined: Mon Jun 11, 2007 1:10 pm

Postby PeterF » Tue Oct 30, 2007 11:51 am

As a postscript, we have today released R5.18.0 of PicoScope which does allow the ADC-200, 212 & 216 to run X/Y correctly. The previous R5.17.1 only worked for our USB scopes.
PeterF.
PeterF
Zen Master
Zen Master
 
Posts: 435
Joined: Thu Jun 07, 2007 10:53 am
Location: Cambridgeshire


Return to PicoScope 5

Who is online

Users browsing this forum: No registered users and 0 guests