new install

Discussion forum for the new Picoscope Mac software
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raym
Newbie
Posts: 0
Joined: Sat Mar 31, 2018 9:24 pm

new install

Post by raym » Sat Mar 31, 2018 9:35 pm

Can you please give me a step by step new install of PicoScope on my macOS 10.13,
that should work the first time, with links to any files I need? Thanks very much.

Hitesh
Site Admin
Site Admin
Posts: 2829
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: new install

Post by Hitesh » Tue Apr 03, 2018 4:20 pm

Hi raym,

1. Please download and install the Mono Runtime

2. Next, download and install the PicoScope 6 Beta for macOS software from our Downloads page

3. Run the installer

4. Start the software from Launchpad

Hope this helps,
Hitesh

Technical Support Engineer

raym
Newbie
Posts: 0
Joined: Sat Mar 31, 2018 9:24 pm

Re: new install

Post by raym » Wed Apr 04, 2018 6:19 pm

Thank you very much! We'll see how it goes then.

raym
Newbie
Posts: 0
Joined: Sat Mar 31, 2018 9:24 pm

Re: new install

Post by raym » Wed Apr 04, 2018 6:22 pm

Does it matter on macOS when you plug the PicoScope USB cable into the Mac?
Before or after installing the two pieces of software?
Thanks.

raym
Newbie
Posts: 0
Joined: Sat Mar 31, 2018 9:24 pm

Re: new install

Post by raym » Wed Apr 04, 2018 11:08 pm

Picoscope won't start. I'm NOT a software person, what's the problem.

Code: Select all

Process:               mono-sgen64 [517]
Path:                  /Library/Frameworks/Mono.framework/Versions/Current/bin/mono
Identifier:            com.picotech.picoscope6
Version:               6.12.9 (6.12.9.64)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           mono-sgen64 [517]
User ID:               502

Date/Time:             2018-04-04 17:56:38.882 -0500
OS Version:            Mac OS X 10.13.1 (17B1003)
Report Version:        12
Anonymous UUID:        6C351264-D82A-60C1-8A46-5B40258857F9


Time Awake Since Boot: 140 seconds

System Integrity Protection: enabled

Crashed Thread:        0  tid_307  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGABRT)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000000001a48b059
Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x1a48b059:
--> 
    __TEXT                 0000000103bf4000-0000000103fde000 [ 4008K] r-x/rwx SM=COW  /Library/Frameworks/Mono.framework/Versions/5.10.0/bin/mono-sgen64

Application Specific Information:
abort() called

Thread 0 Crashed:: tid_307  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	0x00007fff5e1c3fce __pthread_kill + 10
1   libsystem_pthread.dylib       	0x00007fff5e301150 pthread_kill + 333
2   libsystem_c.dylib             	0x00007fff5e12030a abort + 127
3   mono                          	0x0000000103cb2d3b mono_handle_native_crash + 603
4   mono                          	0x0000000103d4f366 altstack_handle_and_restore + 70
5   com.apple.SkyLight            	0x00007fff581d1424 SLDisplayBounds + 83
6   ???                           	0x000000010d39b23e 0 + 4516852286
7   ???                           	0x000000010bf139e6 0 + 4495325670
8   mono                          	0x0000000103c07367 mono_jit_runtime_invoke + 1383
9   mono                          	0x0000000103dffc54 do_runtime_invoke + 84
10  mono                          	0x0000000103dfbbe4 mono_runtime_class_init_full + 996
11  mono                          	0x0000000103c00698 mono_jit_compile_method_inner + 2488
12  mono                          	0x0000000103c035a1 mono_jit_compile_method_with_opt + 1425
13  mono                          	0x0000000103cb50f1 common_call_trampoline + 1217
14  mono                          	0x0000000103cb4bec mono_magic_trampoline + 60
15  ???                           	0x00000001040c3393 0 + 4362875795
16  ???                           	0x000000010ce0f7ab 0 + 4511037355
17  ???                           	0x000000010cdfa8ef 0 + 4510951663
18  ???                           	0x000000010c86fbe3 0 + 4505140195
19  ???                           	0x000000010c86ef23 0 + 4505136931
20  ???                           	0x000000010b25c603 0 + 4481992195

Thread 1:: SGen worker
0   libsystem_kernel.dylib        	0x00007fff5e1c3e7e __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff5e2ff662 _pthread_cond_wait + 732
2   mono                          	0x0000000103eb804e thread_func + 542
3   libsystem_pthread.dylib       	0x00007fff5e2fe6c1 _pthread_body + 340
4   libsystem_pthread.dylib       	0x00007fff5e2fe56d _pthread_start + 377
5   libsystem_pthread.dylib       	0x00007fff5e2fdc5d thread_start + 13

Thread 2:: Finalizer
0   libsystem_kernel.dylib        	0x00007fff5e1baeb2 semaphore_wait_trap + 10
1   mono                          	0x0000000103e65c1c finalizer_thread + 556
2   mono                          	0x0000000103e21ae0 start_wrapper + 704
3   libsystem_pthread.dylib       	0x00007fff5e2fe6c1 _pthread_body + 340
4   libsystem_pthread.dylib       	0x00007fff5e2fe56d _pthread_start + 377
5   libsystem_pthread.dylib       	0x00007fff5e2fdc5d thread_start + 13

Thread 3:
0   libsystem_kernel.dylib        	0x00007fff5e1c46da __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fff5e2fe06a _pthread_wqthread + 1035
2   libsystem_pthread.dylib       	0x00007fff5e2fdc4d start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib        	0x00007fff5e1c46da __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fff5e2fe06a _pthread_wqthread + 1035
2   libsystem_pthread.dylib       	0x00007fff5e2fdc4d start_wqthread + 13

Thread 5:
0   libsystem_pthread.dylib       	0x00007fff5e2fdc40 start_wqthread + 0
1   ???                           	0x0000000104068a00 0 + 4362504704

Thread 6:: Timer-Scheduler
0   libsystem_kernel.dylib        	0x00007fff5e1c3e7e __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff5e2ff69b _pthread_cond_wait + 789
2   mono                          	0x0000000103ec3934 mono_os_cond_timedwait + 84
3   mono                          	0x0000000103e42487 mono_w32handle_timedwait_signal_handle + 183
4   mono                          	0x0000000103e42361 mono_w32handle_wait_one + 769
5   mono                          	0x0000000103e425d2 mono_w32handle_wait_multiple + 194
6   mono                          	0x0000000103e1d098 ves_icall_System_Threading_WaitHandle_Wait_internal + 168
7   ???                           	0x000000010bad1fbd 0 + 4490862525
8   mscorlib.dll.dylib            	0x000000010608ba80 System_Threading_WaitHandle_InternalWaitOne_System_Runtime_InteropServices_SafeHandle_long_bool_bool + 64
9   mscorlib.dll.dylib            	0x0000000106084777 System_Threading_ThreadHelper_ThreadStart_Context_object + 151
10  mscorlib.dll.dylib            	0x00000001060823c1 System_Threading_ExecutionContext_Run_System_Threading_ExecutionContext_System_Threading_ContextCallback_object_bool + 33
11  mono                          	0x0000000103c07367 mono_jit_runtime_invoke + 1383
12  mono                          	0x0000000103dffc54 do_runtime_invoke + 84
13  mono                          	0x0000000103e21b0b start_wrapper + 747
14  libsystem_pthread.dylib       	0x00007fff5e2fe6c1 _pthread_body + 340
15  libsystem_pthread.dylib       	0x00007fff5e2fe56d _pthread_start + 377
16  libsystem_pthread.dylib       	0x00007fff5e2fdc5d thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00007fff97384340  rcx: 0x00007ffeec008538  rdx: 0x0000000000000000
  rdi: 0x0000000000000307  rsi: 0x0000000000000006  rbp: 0x00007ffeec008570  rsp: 0x00007ffeec008538
   r8: 0x00007fff97364048   r9: 0x0000000000000040  r10: 0x0000000000000000  r11: 0x0000000000000206
  r12: 0x0000000000000307  r13: 0x0000000103ef2a1f  r14: 0x0000000000000006  r15: 0x000000000000002d
  rip: 0x00007fff5e1c3fce  rfl: 0x0000000000000206  cr2: 0x00007fff97362148
  
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133


Binary Images:
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       0x108b67000 -        0x108b8dff7 +libgdk_pixbuf-2.0.0.dylib (2801.2) <95979A84-ADA2-3F27-B033-97DFD6A3A0BE> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libgdk_pixbuf-2.0.0.dylib
       0x108b96000 -        0x108bc8ff7 +libpng14.14.dylib (27) <4D1F133D-7EED-3F98-BBFE-D9062A9F9F3F> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libpng14.14.dylib
       0x108bd0000 -        0x108ce5ff7 +libgio-2.0.0.dylib (3601.4) <17E7062B-CC0F-3463-A4E9-F18E5098E920> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libgio-2.0.0.dylib
       0x108d43000 -        0x108d7eff7 +libgobject-2.0.0.dylib (3601.4) <8AC0571A-05D6-3EE5-B345-F21F6A869243> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libgobject-2.0.0.dylib
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       0x10ab25000 -        0x10ab28fff +libglibsharpglue-2.so (???) <8E4CE34F-FBC3-373D-9DDD-3F574EA56F25> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libglibsharpglue-2.so
       0x10c1c8000 -        0x10c1e6ff7 +libgtksharpglue-2.so (???) <FD364632-9A72-327B-8AF8-C16025587721> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libgtksharpglue-2.so
       0x10c20b000 -        0x10c23fff7 +libexpat.1.6.7.dylib (8.7) <A320DD14-F3E8-35B8-99B4-5B3A3CBEDCE9> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/libexpat.1.6.7.dylib
       0x10c247000 -        0x10c27bff7 +libclearlooks.so (???) <B55CDB20-40AC-35DF-99C1-EA006E709F55> /Library/Frameworks/Mono.framework/Versions/5.10.0/lib/gtk-2.0/2.10.0/engines/libclearlooks.so
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    0x7fff5e23a000 -     0x7fff5e2ddff3  libsystem_network.dylib (1229.21.1) <ECB15E1D-5D02-3B79-9C64-64BAAC808278> /usr/lib/system/libsystem_network.dylib
    0x7fff5e2de000 -     0x7fff5e2e8ffb  libsystem_networkextension.dylib (767.20.1) <27F139B6-3250-345D-8495-7C22A00BC488> /usr/lib/system/libsystem_networkextension.dylib
    0x7fff5e2e9000 -     0x7fff5e2f2ff3  libsystem_notify.dylib (172) <98EA3D62-7C86-30DE-8261-D020D2F1EFF3> /usr/lib/system/libsystem_notify.dylib
    0x7fff5e2f3000 -     0x7fff5e2faff7  libsystem_platform.dylib (161.20.1) <9090E7AA-5F8F-31BA-8476-7B7122CC82BC> /usr/lib/system/libsystem_platform.dylib
    0x7fff5e2fb000 -     0x7fff5e306fff  libsystem_pthread.dylib (301.20.1) <8AF70211-A670-3CC7-AE24-EFE9F1C2B1E5> /usr/lib/system/libsystem_pthread.dylib
    0x7fff5e307000 -     0x7fff5e30aff3  libsystem_sandbox.dylib (765.21.1) <FAC0DA75-892E-3161-9D6A-2F999D8519B6> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff5e30b000 -     0x7fff5e30cff3  libsystem_secinit.dylib (30) <F06ADB8F-9E94-34A7-B3C9-2C22FDD14BAD> /usr/lib/system/libsystem_secinit.dylib
    0x7fff5e30d000 -     0x7fff5e314ff7  libsystem_symptoms.dylib (820.20.3) <4439B818-4C84-30E9-91B5-B7766FA74650> /usr/lib/system/libsystem_symptoms.dylib
    0x7fff5e315000 -     0x7fff5e328ff7  libsystem_trace.dylib (829.20.1) <878582CE-0647-31DD-92C3-AFCD5C3A714D> /usr/lib/system/libsystem_trace.dylib
    0x7fff5e32a000 -     0x7fff5e32fff7  libunwind.dylib (35.3) <6D4FCD49-D2A9-3233-95C7-A7635CE265F2> /usr/lib/system/libunwind.dylib
    0x7fff5e330000 -     0x7fff5e35cff7  libxpc.dylib (1205.20.31) <58676E88-35FD-3CF3-99BB-2A82E09F8058> /usr/lib/system/libxpc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 96
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=355.2M resident=0K(0%) swapped_out_or_unallocated=355.2M(100%)
Writable regions: Total=91.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=91.0M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        2 
CoreServices                        80K        2 
CoreUI image file                  116K        2 
Dispatch continuations            8192K        2 
Kernel Alloc Once                    8K        2 
MALLOC                            42.3M       22 
MALLOC guard page                   32K        9 
Memory Tag 242                      12K        2 
STACK GUARD                        112K        8 
Stack                             14.0M       11 
Stack Guard                       56.0M        4 
VM_ALLOCATE                       26.4M       46 
VM_ALLOCATE (reserved)              32K        2         reserved VM address space (unallocated)
__DATA                            21.4M      253 
__FONT_DATA                          4K        2 
__LINKEDIT                       193.3M       33 
__TEXT                           161.8M      251 
__UNICODE                          560K        2 
mapped file                       82.4M       95 
shared memory                      684K       10 
===========                     =======  ======= 
TOTAL                            607.5M      740 
TOTAL, minus reserved VM space   607.5M      740 

Model: MacBookAir4,2, BootROM MBA41.007B.B00, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.101.28)
Bluetooth: Version 6.0.0f1, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM128C, 121.33 GB
USB Device: USB 2.0 Bus
USB Device: FaceTime Camera (Built-in)
USB Device: Hub
USB Device: Keyboard Hub
USB Device: USB Optical Mouse
USB Device: Apple Keyboard
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Vendor-Specific Device
USB Device: Internal Memory Card Reader
Thunderbolt Bus: MacBook Air, Apple Inc., 8.1


Process:               mono-sgen64 [517]
Path:                  /Library/Frameworks/Mono.framework/Versions/Current/bin/mono
Identifier:            com.picotech.picoscope6
Version:               6.12.9 (6.12.9.64)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           mono-sgen64 [517]
User ID:               502

Date/Time:             2018-04-04 17:56:38.882 -0500
OS Version:            Mac OS X 10.13.1 (17B1003)
Report Version:        12
Anonymous UUID:        6C351264-D82A-60C1-8A46-5B40258857F9


Time Awake Since Boot: 140 seconds

System Integrity Protection: enabled

Crashed Thread:        0  tid_307  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGABRT)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000000001a48b059
Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x1a48b059:
--> 
    __TEXT                 0000000103bf4000-0000000103fde000 [ 4008K] r-x/rwx SM=COW  /Library/Frameworks/Mono.framework/Versions/5.10.0/bin/mono-sgen64

Application Specific Information:
abort() called

Hitesh
Site Admin
Site Admin
Posts: 2829
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: new install

Post by Hitesh » Thu Apr 05, 2018 11:44 am

Hi raym,

It does not matter if you plug in the device or not before installation.

It looks as though there is an issue with the interaction with Mono Runtime 5.10. Please install the latest version of Mono Runtime 5.8 (this is 5.8.1 on the Mono Project site). I have reported the issue to our Development Team.

There is no need to uninstall the Mono Runtime 5.10. Download Mono Runtime 5.8.1 (the current Visual Studio channel version) and install it, then run the PicoScope application.

Regards,
Hitesh

Technical Support Engineer

raym
Newbie
Posts: 0
Joined: Sat Mar 31, 2018 9:24 pm

Re: new install

Post by raym » Thu Apr 05, 2018 6:47 pm

ok, now it seems to work with Mono Runtime 5.8.1.

how do I remove the Mono Runtime 5.10 files.

my flash storage is small, and I can't waste any space. thanks.

raym
Newbie
Posts: 0
Joined: Sat Mar 31, 2018 9:24 pm

Re: new install

Post by raym » Sat Apr 07, 2018 2:29 am

will running this delete both versions og mono, or just one?

sudo rm -rf /Library/Frameworks/Mono.framework
sudo pkgutil --forget com.xamarin.mono-MDK.pkg
sudo rm /etc/paths.d/mono-commands

Hitesh
Site Admin
Site Admin
Posts: 2829
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: new install

Post by Hitesh » Tue Apr 10, 2018 11:07 am

Hi raym,

Running those commands removes the whole set of Mono Runtime files i.e. both versions so you would have to reinstall Mono Runtime 5.8.1.

Regards,
Hitesh

Technical Support Engineer

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