Picoscope 2104 will not install

Having problems ? let us know the details here
Post Reply
Guest

Picoscope 2104 will not install

Post by Guest » Thu May 31, 2007 12:25 pm

I have just purchased a Picoscope 2104 but it is not recognised by the New Hardware wizard in Windows XP sp2. I have downloaded the lastest software (Picofull R5_16_2), re-run the wizard but this has not solved the problem. I have tried this on two different PCs, with the same result. One of the PCs has just been re-imaged and has no anti-virus software loaded so that is not the cause of the problem. I've run out of ideas. How do I get this thing to work ?

ziko
Advanced User
Advanced User
Posts: 1705
Joined: Fri Dec 01, 2006 10:03 am
Location: St Neots

Post by ziko » Fri Jun 01, 2007 5:55 am

Hi and thank you for your post.

Can you send me a screenshot of what you see in device manager? Also could you tell me the exact steps you have taken to try and install the device?

Kind regards

Ziko
Ziko

Technical Specialist

Post Reply