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picoscope 6 BETA stuck on "enumerating devices..."

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picoscope 6 BETA stuck on "enumerating devices..."

Postby aviolette » Mon Sep 18, 2017 3:08 pm

I am a new picoscope french user . I've just received my picoscope device 2206B MSO.
I've installed picoscope BETA 6.11.13.3 on a HP laptop running XUBUNTU 17.04 (64 bits) and this seems to work fine (even though I've not been using it fully right now ).
I've then installed the same SW on a desktop 32bits running the same OS XUBUNTU 17.04. SW get stuck. Actually installed load is not exactly the same but 6.12.9.35.
thanks for help
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Re: picoscope 6 BETA stuck on "enumerating devices..."

Postby Hitesh » Tue Sep 19, 2017 8:20 am

Hi aviolette,

Welcome to the Forum :)

Could you please close the application when it locks up and then locate the trace.xml file referring to this post. You can post it here or e-mail it to support@picotech.com

Please also try the following:

  • Use the lsusb command to confirm that the device is connected
  • Try the usbtest application in the /opt/picotech/share/docs/libps2000a folder and see if it detects the device

Regards,
Hitesh

Technical Support Engineer
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Re: picoscope 6 BETA stuck on "enumerating devices..."

Postby aviolette » Wed Sep 20, 2017 9:00 pm

Thanks for quick return.
I've sent you traces by email to support@picotech so that you could investigate.
let me know your diag
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