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Not starting on my MAC

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Not starting on my MAC

Postby DidierB22 » Sun Aug 20, 2017 1:04 am

Hi Guys,

I downloaded the last version of PicoScope for Mac and install it in /Applications/Tools/ folder.
When I launch PicoScope application, it request me to install Mono.
I when to Mono web site and download the last version for MAC. It is a Package installer. I run it and do the install.
I launch PicoScope again and I get an error message saying the application couldn't be launched... and my CPU Usage when very high. My CPU fan starts to blow...

What do I make wrong ?
Someone can help me ?

Regards,
Didier.
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Re: Not starting on my MAC

Postby Hitesh » Mon Aug 21, 2017 4:42 pm

Hi Didier,

There may be an issue with the interaction between the Mono runtime and PicoScope 6 Beta software.

Please try version 5.0.1.1 from this page.

Regards,
Hitesh

Technical Support Engineer
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Re: Not starting on my MAC

Postby paulrbarnard » Wed Aug 23, 2017 10:38 am

I just had the same problem on the MacPro I have used PicoScope with many times in the past. This is probably due to a recent update from Apple. I downloaded the latest Mono (5.2.0.215) but it still gave the same issue.
(Log Attached)

I installed Mono 5.0.1.1 from the link provided. PicoScope took about 5 minutes to load on a 12Core MacPro. It used to start immediately...

It is running now but you need to look at this compatibility issue for future releases.
Attachments
crashLog.txt
Crash Log from running PicoScope6 with Mono 5.2.0.215
(53.66 KiB) Downloaded 10 times
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Re: Not starting on my MAC

Postby Hitesh » Wed Aug 30, 2017 8:44 am

Hi Paul,

Our Development Team are aware of the crash on the first occasion which appears to be linked to a font issue.

It should work after the first occasion.

Regards,
Hitesh

Technical Support Engineer
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Re: Not starting on my MAC

Postby WarthogARJ » Sat Sep 23, 2017 8:18 pm

I had the same problem with PicoScope crashing on my Macbook Pro (El Capitan 10.11.6).
I have latest version of PicoScope 6.11.13.2

With Mono 5.2.0.2 it crashes.
If I install 5.0.1.1 it runs OK.
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