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Picoscope 2205 not detected by PicoScope 6 software

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Picoscope 2205 not detected by PicoScope 6 software

Postby Steephs » Wed Jun 07, 2017 5:38 pm

Hi !
I'am very disapointed, I just received my brand new Picoscope 2205A and it is never detected by PicoScope 6 (the last version : 6.12.7.2687 on Windows10).
Windows 10 detect device Picoscope2000 (I can eject it) and there is an entry in Windows Device manager but when I launch Picoscope 6 the oscilloscope is never detected (only demo mode is available).

I tried desinstall/reboot/reinstall many times > Same problem !
I read the user guide to find help and I have seen in the trace.xml the error : HW error occurred: 6. Requires HW reboot.

What can I do ? Can you help me please ?
Thanks in advance.

Steph
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Re: Picoscope 2205 not detected by PicoScope 6 software

Postby Martyn » Fri Jun 09, 2017 10:23 am

It is likely that we will need to see the unit, and will handle this request through your helpdesk ticket.
Martyn
Technical Support Manager
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