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Error "No suitable device found"

Discussion forum for the new Picoscope Mac software

Error "No suitable device found"

Postby Cristian » Wed Jan 11, 2017 10:06 pm

Hi, I'm tring to use my Picoscope 2203 on a Mid2014 MacbookPro.
I tried to uninstall Mono and PicoScope software but get always the same error.

The USB device is visible, sorry my system is in italian:
Code: Select all
-------------------------------------------------------------------------
Dispositivo specifico del fornitore:

  ID prodotto:   0x1007
  ID fornitore:   0x0ce9
  Versione:   0.04
  Velocità:   Fino a 480 Mb/sec
  ID posizione:   0x14200000 / 17
  Corrente disponibile (mA):   500
  Operazione extra della corrente (mA):   0
---------------------------------------------------------------------------

Here is my trace.xml file:

Code: Select all
<?xml version="1.0" encoding="utf-8" standalone="yes"?><document>
    <event time="11/01/17 22:51:51.526" level="Info">Trace opened 11/01/2017.</event>
    <event time="11/01/17 22:51:51.527" category="Environment" level="Info">Running on Mono - True</event>
    <event time="11/01/17 22:51:51.527" category="Environment" level="Info">Mono Display Name - 4.6.2 (mono-4.6.0-branch/ac9e222 Wed Dec 14 17:02:09 EST 2016)</event>
    <event time="11/01/17 22:51:51.527" category="Environment" level="Info">Host Operating System - MacOSX</event>
    <event time="11/01/17 22:51:51.527" category="Environment" level="Info">64Bit Operating System - True</event>
    <event time="11/01/17 22:51:51.527" category="Environment" level="Info">64Bit Process - False</event>
    <event time="11/01/17 22:51:51.527" category="Environment" level="Info">Logical Processors - 8</event>
    <event time="11/01/17 22:51:51.604" category="ApplicationInfo" level="Info">Application 'PicoScope 6 Beta' (version 6.11.13.2) starting.</event>
    <event time="11/01/17 22:51:51.611" category="ID" level="Info">93B885ADFE0DA089CDF634904FD59F71</event>
    <event time="11/01/17 22:51:51.612" category="Environment" level="Info">User is not Guest</event>
    <event time="11/01/17 22:51:51.612" category="Environment" level="Info">No Administrator Privileges</event>
    <event time="11/01/17 22:51:51.612" category="Environment" level="Info">Failed to detect access rights</event>
    <event time="11/01/17 22:51:51.626" category="Environment" level="Info">OS Version - ProductName:   Mac OS X ProductVersion:   10.12.2 BuildVersion:   16C67 </event>
    <event time="11/01/17 22:51:51.626" category="Environment" level="Info">.net Version - 4.0.30319.42000</event>
    <event time="11/01/17 22:51:51.626" category="Environment" level="Info">Current Directory - /Applications/PicoScope6.app/Contents/Resources/lib</event>
    <event time="11/01/17 22:51:51.626" category="Environment" level="Info">Command Line - /Applications/PicoScope6.app/Contents/Resources/lib/PicoScope.GTK.exe</event>
    <event time="11/01/17 22:51:51.626" category="ApplicationInfo" level="Info">Settings file version - 11.2.0</event>
    <event time="11/01/17 22:51:51.626" category="ApplicationInfo" level="Info">Preferences file version - 2.0.0</event>
    <event time="11/01/17 22:51:51.626" category="ApplicationInfo" level="Info">Probes file version - 1.0.0</event>
    <event time="11/01/17 22:51:51.627" category="ApplicationInfo" level="Info">Data file binary header version - 1</event>
    <event time="11/01/17 22:51:51.700" level="Info">Using default culture: English (United States).</event>
    <event time="11/01/17 22:51:52.352" category="InitalDeviceLoadSequence" level="Info">Begin</event>
    <event time="11/01/17 22:51:52.394" category="Scanning for USB devices" level="Info">Begin</event>
    <event time="11/01/17 22:51:52.398" category="Scanning for USB devices" level="Info">Complete</event>
    <event time="11/01/17 22:51:52.403" category="Device" level="Info">Attempting to load ps6000.dll</event>
    <event time="11/01/17 22:51:52.479" category="Device" level="Info">Finished loading ps6000.dll</event>
    <event time="11/01/17 22:51:52.479" category="Device" level="Info">Opening device using DLL ps6000.dll</event>
    <event time="11/01/17 22:51:52.484" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:52.485" category="Device" level="Info">Attempting to load ps6000.dll</event>
    <event time="11/01/17 22:51:52.557" category="Device" level="Info">Finished loading ps6000.dll</event>
    <event time="11/01/17 22:51:52.557" category="Device" level="Info">Opening device using DLL ps6000.dll</event>
    <event time="11/01/17 22:51:52.560" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:52.560" category="Device" level="Info">Attempting to load ps5000a.dll</event>
    <event time="11/01/17 22:51:52.634" category="Device" level="Info">Finished loading ps5000a.dll</event>
    <event time="11/01/17 22:51:52.634" category="Device" level="Info">Opening device using DLL ps5000a.dll</event>
    <event time="11/01/17 22:51:52.636" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:52.637" category="Device" level="Info">Attempting to load ps5000.dll</event>
    <event time="11/01/17 22:51:52.653" category="Device" level="Info">Finished loading ps5000.dll</event>
    <event time="11/01/17 22:51:52.653" category="Device" level="Info">Opening device using DLL ps5000.dll</event>
    <event time="11/01/17 22:51:53.087" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.088" category="Device" level="Info">Attempting to load ps4000a.dll</event>
    <event time="11/01/17 22:51:53.150" category="Device" level="Info">Finished loading ps4000a.dll</event>
    <event time="11/01/17 22:51:53.150" category="Device" level="Info">Opening device using DLL ps4000a.dll</event>
    <event time="11/01/17 22:51:53.154" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.154" category="Device" level="Info">Attempting to load ps4000a.dll</event>
    <event time="11/01/17 22:51:53.211" category="Device" level="Info">Finished loading ps4000a.dll</event>
    <event time="11/01/17 22:51:53.211" category="Device" level="Info">Opening device using DLL ps4000a.dll</event>
    <event time="11/01/17 22:51:53.215" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.215" category="Device" level="Info">Attempting to load ps4000.dll</event>
    <event time="11/01/17 22:51:53.238" category="Device" level="Info">Finished loading ps4000.dll</event>
    <event time="11/01/17 22:51:53.238" category="Device" level="Info">Opening device using DLL ps4000.dll</event>
    <event time="11/01/17 22:51:53.239" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.239" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:51:53.332" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:51:53.332" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:51:53.340" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.340" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:51:53.432" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:51:53.432" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:51:53.439" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.439" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:51:53.529" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:51:53.529" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:51:53.536" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.536" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:51:53.628" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:51:53.628" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:51:53.635" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.636" category="Device" level="Info">Attempting to load ps3000.dll</event>
    <event time="11/01/17 22:51:53.647" category="Device" level="Info">Finished loading ps3000.dll</event>
    <event time="11/01/17 22:51:53.647" category="Device" level="Info">Opening device using DLL ps3000.dll</event>
    <event time="11/01/17 22:51:53.659" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.659" category="Device" level="Info">Attempting to load ps2000a.dll</event>
    <event time="11/01/17 22:51:53.785" category="Device" level="Info">Finished loading ps2000a.dll</event>
    <event time="11/01/17 22:51:53.785" category="Device" level="Info">Opening device using DLL ps2000a.dll</event>
    <event time="11/01/17 22:51:53.785" category="Message" level="Info">Opening PS2000a.dll</event>
    <event time="11/01/17 22:51:53.788" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.788" category="Device" level="Info">Attempting to load ps2000.dll</event>
    <event time="11/01/17 22:51:53.809" category="Device" level="Info">Finished loading ps2000.dll</event>
    <event time="11/01/17 22:51:53.809" category="Device" level="Info">Opening device using DLL ps2000.dll</event>
    <event time="11/01/17 22:51:53.820" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.821" category="Device" level="Info">Attempting to load usbdrdaq.dll</event>
    <event time="11/01/17 22:51:53.828" category="Device" level="Info">Finished loading usbdrdaq.dll</event>
    <event time="11/01/17 22:51:53.828" category="Device" level="Info">Opening device using DLL usbdrdaq.dll</event>
    <event time="11/01/17 22:51:53.829" category="Device" level="Info">usbdrdaq.dll OpenUnit returned 3</event>
    <event time="11/01/17 22:51:53.829" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.829" category="Device" level="Info">Attempting to load pl1000.dll</event>
    <event time="11/01/17 22:51:53.834" category="Device" level="Info">Finished loading pl1000.dll</event>
    <event time="11/01/17 22:51:53.834" category="Device" level="Info">Opening device using DLL pl1000.dll</event>
    <event time="11/01/17 22:51:53.835" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:51:53.835" category="Device" level="Info">No of Devices Found: 0</event>
    <event time="11/01/17 22:51:53.835" category="InitalDeviceLoadSequence" level="Info">Complete</event>
    <event time="11/01/17 22:52:07.636" category="UI" level="Info">Device open dialog: Refresh clicked</event>
    <event time="11/01/17 22:52:07.636" category="Scanning for USB devices" level="Info">Begin</event>
    <event time="11/01/17 22:52:07.637" category="Scanning for USB devices" level="Info">Complete</event>
    <event time="11/01/17 22:52:07.637" category="Device" level="Info">Attempting to load ps6000.dll</event>
    <event time="11/01/17 22:52:07.701" category="Device" level="Info">Finished loading ps6000.dll</event>
    <event time="11/01/17 22:52:07.701" category="Device" level="Info">Opening device using DLL ps6000.dll</event>
    <event time="11/01/17 22:52:07.704" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:07.704" category="Device" level="Info">Attempting to load ps6000.dll</event>
    <event time="11/01/17 22:52:07.767" category="Device" level="Info">Finished loading ps6000.dll</event>
    <event time="11/01/17 22:52:07.767" category="Device" level="Info">Opening device using DLL ps6000.dll</event>
    <event time="11/01/17 22:52:07.769" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:07.769" category="Device" level="Info">Attempting to load ps5000a.dll</event>
    <event time="11/01/17 22:52:07.836" category="Device" level="Info">Finished loading ps5000a.dll</event>
    <event time="11/01/17 22:52:07.836" category="Device" level="Info">Opening device using DLL ps5000a.dll</event>
    <event time="11/01/17 22:52:07.838" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:07.838" category="Device" level="Info">Attempting to load ps5000.dll</event>
    <event time="11/01/17 22:52:07.851" category="Device" level="Info">Finished loading ps5000.dll</event>
    <event time="11/01/17 22:52:07.851" category="Device" level="Info">Opening device using DLL ps5000.dll</event>
    <event time="11/01/17 22:52:08.238" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.239" category="Device" level="Info">Attempting to load ps4000a.dll</event>
    <event time="11/01/17 22:52:08.301" category="Device" level="Info">Finished loading ps4000a.dll</event>
    <event time="11/01/17 22:52:08.301" category="Device" level="Info">Opening device using DLL ps4000a.dll</event>
    <event time="11/01/17 22:52:08.304" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.304" category="Device" level="Info">Attempting to load ps4000a.dll</event>
    <event time="11/01/17 22:52:08.363" category="Device" level="Info">Finished loading ps4000a.dll</event>
    <event time="11/01/17 22:52:08.363" category="Device" level="Info">Opening device using DLL ps4000a.dll</event>
    <event time="11/01/17 22:52:08.366" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.366" category="Device" level="Info">Attempting to load ps4000.dll</event>
    <event time="11/01/17 22:52:08.387" category="Device" level="Info">Finished loading ps4000.dll</event>
    <event time="11/01/17 22:52:08.387" category="Device" level="Info">Opening device using DLL ps4000.dll</event>
    <event time="11/01/17 22:52:08.388" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.388" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:52:08.478" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:52:08.478" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:52:08.485" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.485" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:52:08.583" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:52:08.583" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:52:08.590" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.590" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:52:08.682" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:52:08.682" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:52:08.690" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.690" category="Device" level="Info">Attempting to load ps3000a.dll</event>
    <event time="11/01/17 22:52:08.786" category="Device" level="Info">Finished loading ps3000a.dll</event>
    <event time="11/01/17 22:52:08.786" category="Device" level="Info">Opening device using DLL ps3000a.dll</event>
    <event time="11/01/17 22:52:08.793" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.793" category="Device" level="Info">Attempting to load ps3000.dll</event>
    <event time="11/01/17 22:52:08.802" category="Device" level="Info">Finished loading ps3000.dll</event>
    <event time="11/01/17 22:52:08.802" category="Device" level="Info">Opening device using DLL ps3000.dll</event>
    <event time="11/01/17 22:52:08.803" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.803" category="Device" level="Info">Attempting to load ps2000a.dll</event>
    <event time="11/01/17 22:52:08.927" category="Device" level="Info">Finished loading ps2000a.dll</event>
    <event time="11/01/17 22:52:08.927" category="Device" level="Info">Opening device using DLL ps2000a.dll</event>
    <event time="11/01/17 22:52:08.927" category="Message" level="Info">Opening PS2000a.dll</event>
    <event time="11/01/17 22:52:08.929" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.929" category="Device" level="Info">Attempting to load ps2000.dll</event>
    <event time="11/01/17 22:52:08.949" category="Device" level="Info">Finished loading ps2000.dll</event>
    <event time="11/01/17 22:52:08.949" category="Device" level="Info">Opening device using DLL ps2000.dll</event>
    <event time="11/01/17 22:52:08.950" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.950" category="Device" level="Info">Attempting to load usbdrdaq.dll</event>
    <event time="11/01/17 22:52:08.955" category="Device" level="Info">Finished loading usbdrdaq.dll</event>
    <event time="11/01/17 22:52:08.955" category="Device" level="Info">Opening device using DLL usbdrdaq.dll</event>
    <event time="11/01/17 22:52:08.956" category="Device" level="Info">usbdrdaq.dll OpenUnit returned 3</event>
    <event time="11/01/17 22:52:08.956" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.956" category="Device" level="Info">Attempting to load pl1000.dll</event>
    <event time="11/01/17 22:52:08.960" category="Device" level="Info">Finished loading pl1000.dll</event>
    <event time="11/01/17 22:52:08.960" category="Device" level="Info">Opening device using DLL pl1000.dll</event>
    <event time="11/01/17 22:52:08.960" category="Device" level="Info">Opening device unsuccessful. Error UnitNotFound</event>
    <event time="11/01/17 22:52:08.961" category="Device" level="Info">Opening device using DLL Demo Device</event>
    <event time="11/01/17 22:52:08.973" category="Device" level="Info">Opening device successful. Error NoError.</event>
    <event time="11/01/17 22:52:08.973" category="Device" level="Info">Device opened Demo: Demo PSGeneric Demo</event>
    <event time="11/01/17 22:52:08.975" category="Device" level="Info">No of Devices Found: 1</event>
    <event time="11/01/17 22:52:08.975" category="Device" level="Info">Device selected: PSGeneric, Demo</event>
    <event time="11/01/17 22:52:08.975" level="Info">Driver: Demo Device Version: 6.11.13.2</event>
    <event time="11/01/17 22:52:08.975" level="Info">Kernel driver: picopp.sys Version: 6.11.13.2</event>
    <event time="11/01/17 22:52:18.559" category="UI" level="Info">Device open dialog: Cancel clicked</event>
    <event time="11/01/17 22:52:20.277">Trace Closing</event>
</document>
Attachments
Schermata 2017-01-11 alle 23.01.38.png
trace.xml
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Cristian
Newbie
 
Posts: 0
Joined: Wed Jan 11, 2017 9:36 pm

Re: Error "No suitable device found"

Postby Hitesh » Mon Jan 16, 2017 10:34 am

Hi Cristian,

Are you using a blue or white USB cable? Have you tried using a powered USB hub?

Regards,

Hitesh
Hitesh

Technical Support Engineer
Hitesh
Site Admin
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Posts: 2490
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: Error "No suitable device found"

Postby Cristian » Mon Jan 16, 2017 1:13 pm

Thanks for the reply, I'm using the original white cable. I have not tried any hub. But I installed VMWare Fusion with my licensed version of Win10 and it works perfectly. To me is not a problem keep the virtual machine on my macbook ... may I expect any problem ? Do you Think it's better make it works on native OS X ?
Cristian
Newbie
 
Posts: 0
Joined: Wed Jan 11, 2017 9:36 pm

Re: Error "No suitable device found"

Postby Hitesh » Tue Jan 17, 2017 8:39 am

Hi Cristian,

The PicoScope version for OS X is still a Beta version as it is yet to achieve feature parity with the Windows counterpart.

You can continue to use PicoScope 6 on the virtual machine with Windows 10 if you wish. If you wish to use the PicoScope on the OS X platform please e-mail support@picotech.com with your contact details and we may make a replacement USB cable available for you.

Regards,
Hitesh

Technical Support Engineer
Hitesh
Site Admin
Site Admin
 
Posts: 2490
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire


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