Picoscope 3206 feezes up when usb cable is moved

My Picoscope 3206 connected to Dell Inspiron laptop 4100 via a USB port freezes up periodically. I cannot kill the PicoScope program with the task manager, and the computer needs to be rebooted. It seems to happen when I move the USB cable. Very annoying. Anyone else out there having this problem? Any suggestions?

I am using the Pico latest software --downloaded today (R5.13). I am using Win XP.

It seems as though this problem goes away when I use the external power plug for the 3206, rather then let it get power fron the USB port.
Best Regards,
Derek

Hello Derek,

The problem sounds like a bad connection on the USB cable. Have you tried a different USB cable?

Best regards,
michael