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Picolog doesn't find 3224 USB Scope

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Picolog doesn't find 3224 USB Scope

Postby enirwin » Wed May 17, 2006 5:42 pm

I have a 3224 scope and the PicoScope software is working fine. I'm trying to use the PicoLog recorder and I can't get it to recognize the scope.

In the converter details window PicoScope 3000 series is selected. The port option is greyed out but there are no devices in the USB devices area. If I hit the refresh button nothing happens. If I hit status it tells me that no unit has been selected.

I've got release 5.13.9 of the PicoLog software. It's installed on a laptop running Windows XP pro.

Please help.

Thanks
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Postby Sarah » Mon May 22, 2006 12:58 pm

Hi

Thank you for your post.

Are you using Picolog as the same time as Picoscope? The two pieces of software cannot access the same unit at the same time so if Picoscope is already running the unit will not be available to select again.

The other thing to check is whether the unit is displayed in the device manager. If it is then keep it open while you try to set up Picolog and see if it disappears.

Let me know how you get on with this.

Best Regards
Sarah
 

Postby enirwin » Mon May 22, 2006 3:03 pm

Thank you Sarah. I did have PicoScope open. It showed up right away once I ran PicoLog without PicoScope running.
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Re: Picolog doesn't find 3224 USB Scope

Postby jhaus003 » Tue Feb 09, 2010 10:11 pm

I'm having the same problem with my PicoScope 2203, but turning off PicoScope 6 doesn't help. PicoLog still says "No unit has been selected," even though the scope is plugged into my USB port, and shows up in the Device Manager (it doesn't disappear when PLW tries to find it).

By the way, I'm running PicoLog R5.20.9, with PicoScope R6.3.43 on Windows 7.

Thanks
jhaus003
 

Re: Picolog doesn't find 3224 USB Scope

Postby PeterF » Fri Feb 19, 2010 2:50 pm

Hi,
This is not really in the right topic here. Could you please contact us at help-desk:-
support@picotech.com
Where we should be able to help.
Regards,
PeterF.
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Re: Picolog doesn't find 3224 USB Scope

Postby bvo » Thu Dec 20, 2012 10:31 am

Same problem here with the 3406B...
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Re: Picolog doesn't find 3224 USB Scope

Postby PeterF » Thu Dec 20, 2012 11:51 am

Hi,
The PicoLog program is rather old now and was intended only for data loggers and our early scopes with little memory.
Most of it's functions can be carried out using our current PicoScope6 program. PicoLog is supplied on the CD only because some early scopes are still being sold which can use either program. The 3406B has never been supported in PicoLog.
The only scopes we currently sell that are still supported in PicoLog are:-
2104, 2105, 2204, 2205 & 3425.
The 3224 mentioned at the start of this thread is no longer sold but did work with PicoLog.
Please contact me again if you have any other questions.
Regards,
PeterF.
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