First of all, our help desk is probably a better medium for this kind of problem, so it may be better to send an email in to us at email@example.com
marked for my attention.
How did you install the Beta version? Could you walk us through the steps that you took (including what you did with the non-beta version of PicoScope 6, and at what point you connected the Hardware PicoScope).
There are a number of potential causes for the communication problem, so we need to eliminate some of the more common issues. There is a self-help guide for connection problems like this which you can find here: https://www.picotech.com/download/manua ... uide-1.pdf
This will take you through a series of checks to perform (in particular establishing if a valid PicoScope device driver exists for your model of PicoScope, and sending in a 'trace.xml' file to us if none of the checks or suggestions help).