Pico 4223 measuring faults?

Having problems ? let us know the details here
Post Reply
liviu2004
User
User
Posts: 3
Joined: Fri Mar 18, 2016 9:39 pm

Pico 4223 measuring faults?

Post by liviu2004 » Fri Mar 18, 2016 9:43 pm

I bought an Pico 4223, used. I am not able to measure a simple 4V phone battery, I can very easy measure it with another scope, only with Pico it does not work.

I've downloaded the Pico software, did a zero calibration with x1 probe, set DC, +/5V range, both A and B channels show more or less the same. Which sometimes is way to high voltage, or just something around 300 mV, really random.

Am I doing something wrong, or is the Pico defective? Can it be repaired by the makers?

Liviu

Martyn
Site Admin
Site Admin
Posts: 3330
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: Pico 4223 measuring faults?

Post by Martyn » Sat Mar 19, 2016 9:17 am

Having seen your post on our automotive forum, can you paste the text from Help ->About, with the scope connected, so we can see what device you actually have.
Martyn
Technical Support Manager

liviu2004
User
User
Posts: 3
Joined: Fri Mar 18, 2016 9:39 pm

Re: Pico 4223 measuring faults?

Post by liviu2004 » Sat Mar 19, 2016 9:52 am

Herewith the Help About details and now software looks on start-up, no probes connected yet.
help about.PNG
scope startup.png

Martyn
Site Admin
Site Admin
Posts: 3330
Joined: Fri Jun 10, 2011 8:15 am
Location: St. Neots

Re: Pico 4223 measuring faults?

Post by Martyn » Tue Mar 22, 2016 10:44 am

We have received your email in our system. Hopefully we can get your unit sorted out for you.
Martyn
Technical Support Manager

liviu2004
User
User
Posts: 3
Joined: Fri Mar 18, 2016 9:39 pm

Re: Pico 4223 measuring faults?

Post by liviu2004 » Tue Apr 12, 2016 5:46 am

My pico is back live working perfect, thanks pico team.

Post Reply