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3223 support

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3223 support

Postby joegrable » Thu Sep 10, 2015 7:15 pm

Greetings,

does the current Linux version support this model? (3223 Automotive) I normally use it with standard Picoscope rather than Picoscope automotive. I do not need Automotive functionality.

usbtest finds it with the correct permissions.

Picoscope runs in demo mode as expected.

When i start Picoscope with the scope connected, while searching for devices the power light on the scope goes out. this happens every time Picoscope searches for devices.

Linux Mint 14.2 x64, Picoscope 6.11.6.33

Thanks
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Re: 3223 support

Postby joegrable » Fri Sep 11, 2015 1:42 pm

Picoscope_to.txt
(57.88 KiB) Downloaded 85 times
UPDATE...

I replaced the cable and now Picoscope can find the 3223.

However...

after a minute or two it either hangs or closes.

when run from a terminal this is the output:

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 554 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 2471 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 3784 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 10700 was not found when attempting to remove it

(PicoScope.GTK:3277): GLib-CRITICAL **: Source ID 6808 was not found when attempting to remove it
jmg@jmg-ThinkPad-W541 - $

This increments continuously until it hangs or exits. This also occurs in demo mode.

attached is the terminal output, there are 2 entries. the second one run as root.

Thanks in advance

Correction:
Linux Mint Mate 17.2, Picoscope 6.11.6.33, PS3000 3.7.6.5
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Re: 3223 support

Postby Hitesh » Mon Sep 14, 2015 1:22 pm

Hi joegrable,

The PicoScope 3223 should work with the PicoScope 6 for Linux software, although please note that we do not have an Automotive version of the software.

Could you please locate the trace.xml file corresponding to the session where the software hangs (ensure that it is closed first) or exits and post it here (or e-mail to support@picotech.com). The file can be located here:

~/.local/share/Pico Technology/260a68f1-30f-0a5e01d65514

I presume you have a white-coloured USB cable with the product? If so, these were replaced with blue USB cables which provide sufficient power to the device.

Regards,
Hitesh

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Pico Technology
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Re: 3223 support

Postby joegrable » Mon Sep 14, 2015 5:21 pm

trace.xml
(33.59 KiB) Downloaded 83 times


Thanks for the quick reply.

I did have the white original cable, but I have several other USB cables that I have tried. There does not seem to be any coloration between any specific cable and success or failure.

Today it ran over 1 hour before exiting.

Attached is the trace.xml file.

Thanks again
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Re: 3223 support

Postby Hitesh » Wed Sep 16, 2015 1:50 pm

Thanks for the trace file joegrable.

It does show an error so this has been reported to our Development Team.

If you have any further information on the exact steps to reproduce the issue then this information can be passed on. I have tried adding measurements as shown in the trace file, but at the time of writing I could not repeat the problem on Ubuntu 14.04 LTS.

Regards,
Hitesh

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Re: 3223 support

Postby joegrable » Tue Sep 22, 2015 1:57 am

Sorry for the delay in my reply.

there is no set way to duplicate the failure. sometimes I can just open Picoscope and let it run as it opens and it will fail, it does seem like the more interaction there is the sooner it fails.

Thanks
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Re: 3223 support

Postby Hitesh » Wed Sep 23, 2015 9:51 am

Hi joegrable,

No problem - hopefully the information in the trace file should enable our Developers to find the source of the problem.

If you do find further information, please feel free to post back here.

Thanks,
Hitesh

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