Test and Measurement Forum

V6.10.16.2 on Win 8.1 - Lockups

Forum for discussing PicoScope version 6 (non-automotive version)

V6.10.16.2 on Win 8.1 - Lockups

Postby jtevans » Mon Jun 01, 2015 10:21 am

I have V6.10.16.2 installed on both an old 2Core 3GHz HP DC5700 32bit XP Pro machine with 3.5GB memory and on an I7 4/8 Core with 16GB memory. The Scope is a 4262 from April 2012 (Calibration date in "About" dialog).

On the old XP machine, Picoscope runs reliably and continuously though at high processor loading, as it has done with previous versions.

On Windows 8.1, the main Picoscope window randomly freezes in a few seconds to 10's of seconds. with no trace updates and usually it is unresponsive to mouse movements and menu clicks. The PicoScope app is still running and painting the window as overlaying it and exposing again paints correctly.

If you unplug the USB cable the "check USB appears". Restoring the cable restores the application to life for another indeterminate time.

The only unusual thing about the Win8.1 machine is that it has VMWare Workstation V10 installed and running. Closing the VMWare application does not change the Picoscope problem, but other VMWare components would still be running

I have uninstalled the version of Picoscope, deleted the Appdata\Local\Picoscope folder and re-installed with Run as Administrator. This made no difference.

I do not see any recent similar problems on the forum.

Any thoughts?

I can continue to use the XP machine but was hoping to move to the faster machine.

J T Evans
Eclectic Solutions Ltd
Posts: 0
Joined: Mon Jun 01, 2015 9:52 am

Re: V6.10.16.2 on Win 8.1 - Lockups

Postby Hitesh » Wed Jun 03, 2015 4:19 pm

Hi J T Evans,

Are you using USB 2.0 or USB ports on the Windows 8.1 PC?

If it is a desktop, please use the rear USB ports and if you have a powered USB hub please try this.

Please run PicoScope 6 again with the device on the Windows 8.1 PC. Referring to section 3 of the PicoScope 6 Self-Help Guide (https://www.picotech.com/download/manuals/picoscope6-self-help-guide-1.pdf), please locate and send in the trace.xml to support@picotech.com as this may provide some further information.


Technical Specialist
Pico Technology
Site Admin
Site Admin
Posts: 2032
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Return to PicoScope 6 for Windows

Who is online

Users browsing this forum: No registered users and 0 guests